[Resolved]  Asian Paints — Services beyond compare - asian paints at its lowest - complaint escalation[protected] dated 29/01/2016)

Aug 11, 2016

Updated by Rajepan several emails have been sent at [protected]@asianpaints.com, however none of these responded to. call up the customer care and the team informs the complaint is being escalated. The call remains unattended with no concern. Best part, the website has no contact email address to escalate the matter.

Sep 13, 2016

Updated by Rajepan I have written to the PR office of Asian Paints and they too have not bothered to acknowledge receipt of email nor the complaint therein. I requested the customercare to escalate the complaint to the CEO/MD of Asian Paints, however no response. Same request was made to the PR Office, however no response.

NO ACTION AT ALL FROM ASIAN PAINTS...

Sep 13, 2016

Updated by Rajepan COMPLAINT HAS NOT BEEN RESOLVED.

NOT SURE HOW COME, THE COMPLAINT STATUS IS SET AS "RESOLVED". THE COMPANY DOESN'T BOTHER WHATSOEVER.

Nov 03, 2016

Updated by Rajepan WHAT AN IRONY?

I sent a complaint to the CEO/MD of Asian Paints (in line with the recommendation of National Consumer Helpline, Ministry of Consumer Affairs) by speed post. The receipt was acknowledged verbally over a telecall through an official.

To my surprise, Asian Paints organized to have the dealer/service partner respond to the complaint. As expected, the response is a cropped up story with false claims that can be easily proved wrong. The very fact that the service provider didn't respond timely (through complaints lodged with Asian Paints Customer Care over eight months) gives a feel that Asian Paints is washing its hands off the issue. The Company probably is unaware that it is responsible for the deeds of its contractors.

A follow-up response was sent to Asian Paints PR division (email) alongside the official who called up earlier but found no actions from the Company. I requested for an independent investigation to determine facts for themselves, however, it appears "Contractors come first, consumers no way."

An after effect of the complaint to the MD&CEO at Asian Paints has been that the contractor immediately issued an invoice for the work performed followed by a warranty card (1-year warranty for an incomplete and below par paint service delivered). The warranty cover probably covers repainting in event of any issues, however, this would have been acceptable provided the work had been delivered to an acceptable level expected of a leading Paint Service Company.

I don't want to let ASIAN PAINTS or its SERVICE PROVIDERS offer any service (even with the so called warranty cover) and since the Company has failed to stand by its commitments, I am arranging to get the re-paint work done at my own cost. This is against the guidance of the National Consumer Helpline, Ministry of Consumer Affairs who assessed the situation and advised to contact the District Consumer Court to file a complaint.

It is in the interests of Asian Paints to review the situation and work ethics of its contractors for eventually in the near future, the division may no more exist on account of poor service and support. Over 120 complaints registered on this portal are yet to be resolved indicative of the performance of the company.

WHAT AN IRONY; COMPANIES ARE TAKING CUSTOMERS FOR A RIDE KNOWING CONSUMERS HAVE LITTLE TIME TO FOLLOW THROUGH THEIR COMPLAINTS. BEWARE OF WRONG DOINGS OF PROVIDERS AND ENGAGE LOCAL CONTRACTORS TO PERFORM WORK. AT THE LEAST YOU CAN HOLD & SCOLD THEM.