Asianet — Asianet refusing to provide channel list to change package | |||||
I am an Asianet Digital TV Customer staying in Trivandrum. I have started using Asianet Digital TV last year, by buying an HD set top box for close to 4000 Rs and paying a whole year's rent in advance for emerald package. I find that they stop providing me some channels without notice and without compensating for disruption of service. I decided to review the package i have subscribed to after an year of poor service, before renewing the subscription package. However, Asianet denies me access to their channel list for each package, which every service provider would give to existing and prospective customers. The page for packages on the asianet website (http://www.asianetdigital.co.in/packages.aspx) is under construction for a long time (screenshot attached). I went to their local office at nalanchira to get the channel list and there I was asked to send an email to their customer care, which I did. However, I did not receive a reply with the channel list, but instead they gave me the names of all the packages they have, like Gold, Diamond etc. I called up their customer care for this information when again they narrated the package names, but no information about the channels available in each package. I talked again to the floor supervisor, who refused to provide information by email, but said he could check the list and confirm availability for channels in each packages, if i could read him a list of channels I want. They asked me to visit a local office to try my luck once again. Asianet frequently changes their service (a whole list of channels just disappeared) and so they do not want to give any commitment to their customers in writing, so they refuse to give any channel list to customers. So Asianet customers are expected to pay for a package they recommend and hope to get a good set of channels. The attitude I receive from the office and the call center is extremely bad and they openly told me that they cant commit to any services. Personal subscription request can be provided if requested. Was this information helpful? | |||||
Asianet Satellite Communications customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
I feel that I should be complaining to TRAI. Just to show that they are doing something, they sent me a list of channels for the package I have "already subscribed to" with a disclaimer that this list is not final and the channels may change at any time.
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+91 80 8606 0665 [Corporate Customer Care]
2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
[protected]@trai.gov.in