Asianet Satellite Communications Complaints & Reviews

Sir,
This is to inform you that i am a not a frequent watcher of serials in any tv network, but sometimes with family i like to enjoy with tv serials. Now a days all the serials in any tv network is literally very bad. I mean santhosh pandit is way much better than all the serials. I was ashamed of what i am seeing today in tv. Please be serious about this matter and do a quality check sometimes......

Customer id aa91034408
I am surprised to keep receiving your reminders to pay renewal charges including subscription for an expired prepaid package that your office decided to renew without my consent.
I was forced to check with the trai regional office looking after kerala region for guidance. They informed me not to pay any charges because i was prepaid customer. All charges for the concerned package was paid in advance and...

I had lodged a complaint to asia net for faulty settop box, on 21st november 2019. The settop boax was replaced on 22nd november 2019. I am told by the technician that programmes will be availbe by evening of 22nd november 2019 only, next day when i opened the tv there was a message channel not subscribed. I again complained to the asianet. The settop box again changed by another technician, but the problem still unresolved. Thereafter i...

No video out put from asianet set top box
Asianet people demanding 600 rs to substitute it. This box hardly cost 100 rs
But they charged 1200 when i purchased it 13 month back. This government by insisting on the set top box whose interest
Are they protecting? Corporates or common man why our mps not raising this issue? Imagine the crores of rupees these people make by buying set top box from china under 100 rs and...

We contacted so many times customer service people and they escalated the issue to trivandrum cable tv office but no response from asianet office peroorkada. Such a worst service i have ever seen in my life. Every month same problem one technician came last time 1-2 months ago he said if we disconnect the cable connection nothing going to affect him anyway he will get the salary so don’t care about if asianet lose one subscriber.
br...

I changed my digital box (Stb) in the month of august 6th 2019.. Paying 770 rupees and recived a receipt for that... After 2 months from then[protected] i was credited with 763rs in my account for changing the digital box again as clearly stated in the online transaction details shown in photos submitted... When i went to complaint about it they lied to me saying that its the amount i have to pay for the channels i am watching... Which...

Unauthorized service disconnection - even after paying the monthly bills, the service is disconnected without any proper justifications. Also, the plan has been changed to basic one after collecting the amount. For last 1month there was no connection, is the company ready to reimburse my amount for this ridiculous service. When contacted customer care doesn't have any solution for this. They only know how to collect cash doesn't know how...

I’m calling since last 1 week continuously asianet office and customer service. In Trivandrum asianet office nobody picking the calls at all and if in any case connected they will disconnect at the same time. And about technician he is such a fraud giving wrong information to their office. He will not come to house to check just called once and asked now line is correct or not. After that his mobile is switched off and given information...

We have been contacting the asianet office in pala for the past 2 months as our set up box which was replaced 2-3 months ago is faulty and turns on and off by itself all the time. I have called them at least 6 times and every time they say they will be sending somebody ‘today’! The last two times they sounded as if they were making fun of me! It’s getting really frustrating as we very busy people and do not have the time to constantly...

On[protected] time 10:05:27 i made a payment of rs 833/-Till now i didn't get any refund i paid it through asianet website quick pay but the payment failed and money nis deducted from my account. Today[protected] till now i didn't get my refund and the bill is due and they disconnected the connection due to unpaid bill. Transaction id : S46114475. Ano response from their side till now i made the complaint on the day i the payment failed...

Hi,

For some unexpected reasons we were compelled to terminate the asianet internet service which was on my father's name. (Sub code: ca22150). We also surrendered the modem for which we were supposed to get a refund of ₹ 2000/-.

It's almost more than 5 weeks now that we are getting the same reply whenever we inquire - like the money is already credited to the billing account but taking time to get transferred...

There were packet loss causing buffering on streaming and ping results clearly showed packet loss.

Since the customer service were not able to understand the techncal issues and kept restarting the modem, i had to escalate to nodal officer.

After that an engineer visited my location and he was convined of the issue. He told that the cabling team will fix the issue.

Today the engineers in charge...

I sreejith. S customer id ag91013879, i took asianet cable connection on june 2019. During the connection i paid for new setup box. When it tried to add new channels through online, channels were not getting added, asianet team informed me that they would be replacing a new set up box since there is a manufacturing defect. After replacing a new setup box they have charged me additional cost for new setup box.
I do not want to make...

I definitely say that asianet by far is the worst company i have dealt with when it comes to customer service. I returned to india and reinstated my subscription by payment on monday the 21st oct 2019. My subscrip6no. Is ka91046810. I was promised service within the hour. But till date no service. I called and complained on monday to local kozhikode office and they said a technician will visit and resolve. Thereafter till date no response....

I made complaint about not receiving picture and sound from tv on 21-9-19. Only asianet emblem is seen while opening. This has been reported on the dayitself and iahve been asked to produce the setupbox for inspection. I produced the box on 21-9-19 and they informed me that the box is ok. There is some fault in the cable and this will be rectified on 22-9-19. But to my dismay noboday ahs turnedup to resolve the problem till 23-9-19. I really...

Asianet customer id kd92001894
Tech process trns id kd92001894_[protected]
Amount of 490rs is transfered through net on 19/10/2019
Until today i checked on asianet they didnt recived payment
Due to not receiving monthly payment i am unable to avail cable service.
I have contacted customer support and raised a complaint
Complaint ticket no :kd0078356
But no resolution, the payment gateway...

Two complaints registered one after another
Tkt nos.
Wc115616
Wc116013
Both complaints closed without rectification and contacting or verifying with customers.
Very very poor service
This the second time within a week that my same complaint is closed without rectifying it or without verification from the customer
I am not getting channel nos.830 and 861 viz. Star movies hd and comedy central...

Asianet custemer id la92003126.
Tech process trns id [protected]
Amount of 869rs is transfered through net on 3/10/2019
Until today i checked on asianet they didnt recived payment
Due to not receiving monthly payment i am unable to view the t. V channel.
So far nobody is responding i am fedup up with this kind of business.
Kindly do need full and revert me
Thanks
Raghunathan...

Name : gido clement
Sub id : kd 92001105
My phone : [protected]

From today (12.10.2019) morning onwards there is no cable connection.
I asked my neighbours, they had the same problem and had called the office.
I contacted the local office (Feroke) many times, but no one picked the fone.
So i contacted mr shyju (The in charge here). He asked me to call customer care. As told i called to customer...

I am getting this problem the third time this year and its real annoying and i have been experiencing this issue since last week
The issue is that the ping is high on singapore servers
When i ping to 203.116.144.209 i get about 160 and above
Which was 55 ms and stable before this issue started to occur
I tried contacting the kollam asianet office and they failed to fix it
The ip address is a server in singapore...