[Resolved]  Asianet — Billing without customer's confirmation of new data connectivity

Address:

Thiruvananthapuram, Kerala, 695015

In the first week of June 16, the modem gave in. Customer care was contacted and a replacement was done when I was on duty on condition that it is going to incur around Rs. 2500/- to which I agreed. Just after a week again the the Modem stopped working. On closer examination I realized that the replaced Modem was an old discarded gadget piled in your warehouse. I personally brought this to the notice at the Asianet office at East fort where I was told that the new Modem is out of stock and it might take a few weeks to arrive.Then i told them that I was not interested to continue the service with the old Modem anymore because of frequent disruption and having paid the amount in full I am to be given an old throw away stuff fixed at my place. I have not had any connectivity from the third week of June to till date. In August I was told to pay around Rs.8000/- for the next annual subscription for which I had not requested. I told them that I have not used the data from the 3rd week of June to 31st July for which I had already paid because of the deficiency in the replacement with a new Modem. In the second week of Aug 16, the Modem was replaced with a new one. It was at this time that I placed a request for asianet T 20 scheme from Sep'16. I have just asked them to advice me the billing from Sep for T-20 scheme. I have neither applied for any scheme nor i have utilized any data in August. The test was done with the new Modem by your technician in the third week of August .I don't have to pay for the service I have not been given. I don't have to pay for the service I have not utilized due to deficient service. I did clearly convey this to the front office staff on many occasions and to the Nodal officer who promised to call me back. He is still not responded. Today again I asked them to advice me the bill for the T-20 scheme but were insisting me to pay up for August rent. I requested an audience with the Nodal officer today but made me wait for 20 minutes and sent a piece of paper through the front office staff to write my grievance . He kept himself in the AC confines. The Front office insists that I have utilized 16MB of data in Aug . How silly !! I have not even used the password. Check the IP. Your technical staff must have used it for test. They are all so ill informed. Please ensure that no bills are thrust upon me for the services I have not requested. Please reply immediately. I would like to continue with your services only the above matter is settled. I am yet to open the T- 20 data connectivity also though requested. Awaiting your positive response else you may disconnect the service totally. Regards . somarajan