Asianet — Broadband connectivity issues - Speed 830

Address:Thiruvananthapuram, Kerala
Website:www.asianetbroadband.in/

From the very first day (23.09.2015), it was noticed that the connection is not stable. For example, when a big file (500MB) is being downloaded, the connection does not last for even 10MB, withing which time the download will just stop and will need to be re-started. The same happens while using the connection for the Internet radio. The radio stops abruptly and needs to be manually re-set to resume play from the same channel. I have already made a complaint via telephone earlier this evening & the person informed me that he had re-set something at their end, but he was not sure if the problem would be rectified. My complaint has been pending for over 10 days and Asianet support team has not been able to do anything about it. But the best part is that I promptly received an email from their finance team, informing me about the up-coming bill amount, which needs to be paid before October 2015!!! They have not been able to deliver the service promptly, but they expect me as a customer to promptly pay them their ILL GOTTEN dues!!! The main reason for this lax attitude, as I see it is because we all do not take it all the way up and are willing to TOLERATE all the ROTTEN treatment and financial plunder they do to customers like us, on a daily basis. Even though their services are down right crap, we people will still go to them. This seems to be that case with most service providers in our beloved country. Copied below is the email sent to the so-called main guy sitting at Trivandrum. Mr. Krishnakumar, The concerned person from your side has just left my residence about 30 minutes back, after doing some up-grading to the firmware on the Router. After the upgrade was over, it appeared to be ok. But as soon as he left, the problem began to repeat, as seen below. Your Nodal officer appears to be transparent in this issue, from what I have noticed. This is why I'm copying this email to you, with the hope that you will be able to sort out this issue at the earliest. I'd also like to point out that, ever since this connection was given at my residence, it has had the problem as mentioned below, in the body of this email. And to make things worse, I have already received the email notification for the fist payment towards subscription to be made before the 15th of October 2015!!!??? You have not been able to deliver the service without the serious connectivity issues and on top of that, your finance team, very meticulously sends out the payment request. Further to this, I expect a suitably compensated subscription adjustment, up to the date when you are able to solve this issue 100%, since I'm still not able to effectively use the connection to download big files, as well as other services like WHATSAPP and INTERNET radio, which in reality means that your connection has not yet served the purpose for which I have subscribed for. Nearly 10 to 15 times, big files of 300MB and more, download to about 50 to 60% and then need to be re-downloaded (hopefully expecting a 100% download), which usually ends up in multiple failure, for the same file. All this wasted (unusable) downloaded data gets counted against the 10GB of High speed connectivity, for nothing, for which I'm also charged for. I expect your IMMEDIATE and appropriate action in all issues mentioned above. Your email reply is also expected. 05.10.2015
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    Asianet Satellite Communications Phone
    +91 80 8606 0665 [Corporate Customer Care]
    Asianet Satellite Communications Address
    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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