Asianet Broadband, Kerala. — excess billing

Address:

Malappuram, Kerala

We were using Asianet broadband Scheme-980 till the month of March. My Customer Id is MJ179.Recently we enquired the procedure for Scheme change to speed 650 in April and according to advice provided we sent a mail on 13th March.When we enquired for the procedure for plan change via customer service, we were asked to sent a mail to asianet stating the subject and was told that the scheme would change from the next month and was also advised we should sent the mail as soon as possible since it would take some time for the processing. We were not told that changes would take place before the validity of the then prevailing scheme expired. We were told only of a Rs.150 extra - lower scheme shifting charge. We got a reply mail on 17th March asking us to look in the brochure and provide exact plan name, since the rates we had seen on a particular link, had been revised. Even in the reply mail it was not mentioned that scheme changes would be immediate.According to what it was told to us the bill should have come to 1080(March)+650(April)+ 150(shifting) charge = approximately1880 for two months. But the total Bill has now come to Rs.3026, after shifting to a lower price scheme. I have called them several times regarding this issue but still no action has been taken. (complaint number-MJ1929). I request you to kindly look into this matter and do the necessary. Sincerely, Cyril P Mathew.([protected])