Asianet Broadband — No service provided three weeks after payment

Address:

Thiruvananthapuram, Kerala

I requested asianet satellite communications for providing me a broadband internet connection on 21 July 15. The same evening their marketing executive met me at my home and I gave him the required documents along with a cheque of Rs 3410 (Sbi 683050) for providing net connection, one month's subscription charges and wifi modem cum router. And this cheque amount has already been deducted from my account. I was told that the connection will be provided to me within three days however since then, no representative has turned up for cabling or setting up any connection, as per there help line number, I have been allotted a subscriber ID TV112352 but other than this they have not done anything to provide me a connection despite my repeated calls. I request you to either provide me the connection at the earliest or refund the amount which I have paid to this company.