Asianet — Broadband Not functional for 5 days

Address:

Thiruvananthapuram, Kerala

The Broadband connection at my residence is non-functional since 5 days. Asianet claims that they will not waiver the monthly charges until and unless the connection is not active for more than 5 days. The response from the customer care and the Technicians have been pathetic. This policy of Asianet means that the customer is expected to pay monthly charges despite the connection being inactive for 5 days or more, this is daylight robbery and the company makes profit by wrong means. The connection number for the broadband connection is TV90684 and the complaint number is TV[protected]registered on 20th March). Asianet should change the existing policy and waive off the monthly charges on a prorate basis even if their services and unusable by their consumers for more than 12 hours.