[Resolved] Asianet Broadband — Wrong Invoice - Two invoices with wrong previous dues amount mentioned | |||||
Hi, I am a subscriber of Asianet Broad band (Customer Id : TV109000) and my subscription plan is 'Express 549'. This plan allows me to use 7GB of data in a month and the rental amount is Rs. 549 + taxes per month. I have got two invoices for the usage charges of month Aug' 2015 (Invoice #: TV09S1500137 and Invoice #: TV09S1500674) with two different amounts. The first invoice is having amount Rs. 863.49 and the second one is having amount Rs. 1489.35. However it is clearly mentioned in the bill that I have used only 6018 MB which is below the allowed limit. I did raise a complaint about this (Complaint No. TV[protected] and I have escalated this through their customer care many times and their customer care representatives are giving me wrong and different feedbacks on all the times. They are simply telling a reason or assurance just to make the call disconnected from my side. They are acting very irresponsible. Till now, I haven't got a call back or resolution mail from the their finance department. Instead they are annoying me by sending me SMS and invoice hard copies to to pay the amount. Please do the needful get this issue resolved and I wish they should not do this with any other customers Was this information helpful? | |||||
Oct 6, 2015 Complaint marked as Resolved I had to visit their office in Leela Infopark. They collected my Customer ID and next day when I contacted the customer service, I got to know that they have reverted the excess amount though I did not get any communication regarding this. I did waste my time and money by calling their customer care service on daily basis to get this issue resolved.
If you need a quick resolution, better not call their customer care numbers, instead go to their office in person. | |||||
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I heard many people are victims of their poor customer care service
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+91 80 8606 0665 [Corporate Customer Care]
2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006