Asianet Cable Vision - Alappuzha — Not able to view ten sports after prepaying for 1 year

Address:

Alappuzha, Kerala, 688012

I paid 1 year subscription in advance for all channels except zee tv package. And i was able to view all channels for a while. But now i am not able to view ten sports and its channels. When i contacted customer care[protected] they are asking for an extra payment for rs. 250 for an year subscription of this channel.

My consumer id: ea91009573

When we payed the initial charge for an year they have assured that all these channels will be available for an entire year.