Asianet — Digital tv

Address:Kozhikode, Kerala, 673005

I registered a compliant about setup box not working, via the centralised customer care on 18th June. The technician came on the 21st only after multiple calls to the local office in East Hill, Calicut, even after this. He replaced the setup box with another one and said some channels may not work for some time. We could see atleast some channels then. However, after we switched it off and started it again later, no channels could be seen.A message said 'channel not subscribed' for every channel except ACV. Since then, I have been trying to get it fixed. The centralised customer care keeps trying to refresh the connection using the mac id but have been unsuccessful so far. They have forwarded my complaint to the local office also multiple times in vain. The local office does not pick up calls at all. I finally got the AMO's contact number for this region and he made the local office call me on 27th. They promised to send someone but that hasn't happened yet. The office is yet again unreachable. I can't reach the nodal customer care officer or any of the numbers listed in the website for calicut region. I have a yearly subscription including AMC and I am fed up. Fix it immediately.
Was this information helpful?
No (0)
Yes (0)
Asianet Satellite Communications customer support has been notified about the posted complaint.
Complaint comments 

Comments

The customer id is KA92010067.
via the ce

I registered a compliant about setup box not working, to customer care on 21st November 2019. The technician came on the 22nd November 2019. He replaced the setup box with another one and said, I will be the programme by evening of 22nd November 2019 only. . However, even after one week no channels are available to us till today the 28th November 2019. .A message said 'channel not subscribed' for all channel t . Since then, I have been trying to get it fixed. The centralised customer care keeps trying to refresh the connection using the mac id but have been unsuccessful so far. They have forwarded my complaint to the local office also several times but the problem is still unresolved. in vain. The local office does not pick up calls at all. They promised to send their team, but the complaint is still unresolved. The Calicut office is not attending telephone calls. I can't reach the nodal customer care officer or any of the numbers listed in the website for calicut region. Under this circumstance I am forced to move legally.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Asianet Satellite Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    866
    Pending
    0
    Resolved
    213
    Asianet Satellite Communications Phone
    +91 80 8606 0665 [Corporate Customer Care]
    Asianet Satellite Communications Address
    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
    View all Asianet Satellite Communications contact information