[Resolved]  Asianet — Disconnection Of Asianet DTV Before End Of Service Validity

Address:Ernakulam, Kerala

As per the asianet dtv payment subscription 29/04/2010, the validity of the connection was from 2010 April to 2015 March. The dtv service was disconnected on 19/12/2014 claiming that arrears are pending. The allegations made are false as the payment bill attached below proves the payment made is valid till march 2015, following which I raised a ticket with asianet dtv customer care. Later the people from asianet customer care called me up and said that they have no record of the previous bills and I would have to bring the bill to their office in Elamakkara. I had to make the trip to their office just because of their poor customer care service and the issue was resolved on 26/12/2014. Ticket Details(for the period 19/12/2014 -26/12/2014) [protected] Ref Compaint number - GA06092540 Resolution ticket number - GA06092920 The dtv connection was short lived. Today(5/1/2015) around 5:00pm again they have blocked the service with a message popping up on the screen about some arrears yet to be paid which is not true (as the bill states so.) Ticket Details(created on 5/1/2015) [protected] Ticket Number: GA06093542 I have already lost around 8 days of connectivity. I would appreciate if ASIANET could rectify their error and also update their records with attached bill proof.
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Aug 14, 2020
Complaint marked as Resolved 
Asianet Satellite Communications customer support has been notified about the posted complaint.
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