Asianet — disturbance in channel&irresponsible service

Address:Ernakulam, Kerala

To Asia net Satellite communication From, P.K.Bharathan Sub;Code GA 91033757 Sir, I am a customer of aslant cable TV under Code GA 910 33757. Payment made as a customer are given below: 1)Rs.3525/-dated on 13/10/12 to Pradeep.at the time of connection. 2)Rs.5190/-dated on 21/09/13 as two years subscription charge to Pradeepkumar P. 3)Rs.3500/- dated on 11/09/15 towards change to HD to Shan George. Thus I have already expended Rs.12, 215/- as subscription and installation charge on cable TV. Recently, on 11/09/2015 I have changed my connection to HD just because of continuous call from your office, promising that now I need to expend only Rs3500/-.as shown in item No.3.Actually I changed to HD on a false notion that there will be many HD channels . Only latter I came to know that there is only few Indian HD channels. On installation of HD.We are always facing following problems: 1)It takes long time up to 5-10 minutes to start. 2)Now and then it stops. 3)We complained many times and we always get tired of explaining on problems. I guess this is because of change of people and lack of reference on complaint. Any way we are hesitant to accept the demand of additional Rs.4000/- just for subscribing cable connection!! Anyway, recently your people informed that I have had a due on fee around 4000 rupees to pay and cut my connection on 10/06/2015.On 14/10/2015 your official informed that due on fee is only Rs700/- which I have to pay as informed on mobile phone message, ealier.At last I went to your office at Palarivattom for remitting dues on subscription where I got the information that there is no dues at all and I connection on 16/10/2015.Eventhough I got reconnection problem with cable connection still remains as described in item No.1, 2&3 above. Who will take responsible our mental disturbance, waste of time, energy, money, on phone call and for travel. In this connection it may be noted that I welcomed your HD connection just because of continuous call fro your office, on an offer of new HD connection just on receipt of Rs.3500/-. Necessary action may be taken on problems described.
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    +91 80 8606 0665 [Corporate Customer Care]
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    2nd Floor, Leela Infopark, Technopark Campus, Trivandrum, Kerala, India - 695006
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