Asianet — Inter net complaint

Address:

Kottayam, Kerala

I am the user of kt19086. My inter net being under complaint since 07/01/2015. I complained several times in Kottayam Office and also to Customer care Centre, Ernakulam. Even though, I have been calling them since 07/01/2015 the problem not yet solved. When calling them, they are saying that the complaint will be solved the next day itself and they are giving some instructions to reset the system through telephone. This is repeating every day and on 28/1/2015 a technician came and by examining the problem he said that there is problem in line and he informed the matter to the customer care centre and the complaint was booked. Then suddenly the net worked smoothly till 10.30 P.M till I log out. Today when I opened the inter net at 7.30 P.M there is no problem and suddenly the connection became disconnected at 8.30 P.M. I called again customer care centre and with their instruction tried to reset the connection about half an hour and there was no progress. At last by saying that they will send the technician on 30/01/2015, they disconnected the phone. But after that by 10.15 P.M inter connection became O.K. This is very disgraceful to Asianet - such a leading Company - to continue this type of mal practice. I am incurring heavy losses by calling phones more than half an hour daily. More over, I am not in a position to do any work through net as at any time it may be disconnected. I remitted the payment as per the yearly plan and my usage per month is about 2.5gb. But due to the problem in the line, till 29/1/2015 my usage is only 1/4 of the usage and only remaining 2 days for remaining usage and this also will be possible as the inter net may be disconnected tomorrow also. In this situation take immediate steps to solve my problem permanently or to refund my balance amount and enable me to take any other inter net connection. Expecting your favourable decision at the earliest.