Asianet — Irresponsible service

Address:

Kollam, Kerala, 691002

Sir,

It's quiet embarrassing experience with you customer support team for the last several months. Whenever we faced a problem with your service naturally we will try for your help over phone numbers including customer care helpline number. They are much more better than whom you posted in Kollam branch. We faced lot of problems from these fellows. I am seeing for the first time a Ltd company is having a pathetic condition like this only because of your companies irresponsible employees. The attitude towards the customer from the employees is like they are providing us a free service. Is it a service sector or a Ltd company? Attending a phone call is just like a comedy to them. They not bothered about the phone bell ringing. And moreover a lazy answer like we will look in the matter shortly. This shortly means it will take minimum 3 days to clear it off. This is the attitude of your employees.

Complaint:
Today on 3rd July 2016 at 2.10 pm we complained about the screen is showing initializing but not initializing. I tried several times to your Kollam branch number but they are not even having the curtsy to lift the phone. Then I contacted in your customer care number then one lady answered that my complaint had been registered and passed it to Kollam branch. Please keep in mind that my house is situated just one and half kms away from your esteemed organization. Nobody attended the case so far. Again I made a call to your customer care and one Mr.Rindo answered me that the complaint had been forwarded to Kollam office staff (Technical) who's name is Mr.Rajeesh. After asking several times they told me that my complaint number is BA01055377. Is it a esteemed organization and Mr.Madhavan sir working as Chairman. So pathetic. My details are given below and I hope there will be some action with in no time. Please consider that myself and wife are working in prestigious hospitals and will not be available in day times in house. My details are given below.

Name of the Subscriber : Krishna Prasad
Subs.ID :BA92000681
Place : Kollam
MobNo: [protected]

Sir please look in to the matter urgently or I will be forced to take necessary action regarding this.

With regards thanks
Krishna Prasad Paliath