Asianet Satellite Communications — Broadband disconnection issue Unattended after repeated requests.

Address:

Thiruvananthapuram, Kerala

Subscriber code TV 91216 Date of complaint registration: 6th August 2015 Ticket No. TV91812952 Date of Second Registration: 8th Aug 2015 Ticket No. TV91814306 And after Numerous Helpline requests... I am not getting a stable connection for the past one month. All this time, modem is unable to get a signal most of the time and remains offline. Inspite of my repeated complaint registration and valid confirmation that there is an issue in the line, no action has been taken so far from any person concerned to rectify the issue. All my complaints were replied by false "resolved as per our record" messages. Also, when I contacted the local office, their reply was rude, asking me not to call them as they are only supposed to collect money. They could resolve the issue if they are willing to look into the matter as soon as possible. Or If they are unable to provide stable connection for a certain period, please consider a refund for that period. As I am left with little options, I have decided to approach the Consumer Court regarding cheating, negligence and money wastage.