[Resolved]  Asianet Satellite Communications — irresponsible behaviour of staff

Address:

Thrissur, Kerala

i am working as Manager in a nationalised bank in Kodungallur. On my rececent transfer to Kodungallur i have approached your local office at Kodungallur[protected] for a cable connection with set top box on 29.9.14. On my repeated requests the cable was laind on 01.10.2014. Due to pooja holidays i told them that i will be available only on saturday [05.10.2014]. It is informed that the the connection will be provided on 04.10.2014. As nobody has turned up i hv taken up the matter with your office ; 2806770; and yr toll free no [protected]. It was a worst experience with your toll free number and nobody has given a proper reply but only false assurances. Again on 06.10.2014 the matter was taken up and it was assured that the coonection will be given. But to my surprise nothing has happened; Again on tuesday 07.10.2014 i took up the matter and the same assurance nothing happened. All these days, i have waited long cancelling my pre occupation. It is disheartening that i have not been informed about their inability to provide the connection. I was not expecting such a bad experience from a reputed organisation like yours. Once your toll free people [a senior executive] is gone to the extent of disconnecting the phone. sir, you will agree with me that such approach will damage the reputation of an Institution. Please look into the ma tter. Girijan M [protected] [protected]@yahoo.com