Asianet Satellite Communications Limited — Overbilling

Address:

Thiruvananthapuram, Kerala

I am a customer with Asianet Satellite Communications Limited since February 2011. My subscription number with Asianet is TV59530 and current billing address : Nandanam, Ayodhya Nagar, Sreekariyam PO, Thiruvananthapuram 695017. I am being billed Rs. 790 plus taxes that totals to Rs. 888/- per month. I had contacted Asianet customer care on 3rd January 2015 regarding the lack of clarity on my broadband plan as I did not see my plan tariff listed on their website. The response from the agent was that I was on an older plan which has been revised on many occasions and I was paying a higher subscription fee than the speed I was being provided currently. He advised me to write an email to the Asianet customer care on: [protected]@asianetindia.com. I wrote a detailed email to that ID on January 3rd and did not receive any response. Today, 1st March 2015 I called Asianet again and the agent who attended by query informed me that I am currently on a plan where I get 700 kbps speed unlimited, when I asked further she said that plan currently is equivalent of Rs. 450/- plus taxes. When I raised concerns of being overcharged by an inferior service her response was that I had not requested a change of plan. On which I raised my objection because Asianet Satellite never educated me about the plan revisions or change in tariff. The same company who sends me 100s of communication - text, emails, phone calls - if I miss a payment or part of their promotion did not educated a customer that the plans have changed, in any case they should migrate my plan by default so that I enjoy a service which is on par with the subscription fee I am being charged. Asianet agents claim of the plan revision being listed on their website is not good enough. Because if they are making changes they should also ensure customer recieves the benefits of it automatically, not by finding it out on their own and requesting for a change. I need a resolution on this with me being refunded the extra amount I have been paying for the duration I have been overcharged. My contact details: [protected], email: [protected]@gmail.com