Asianet — Service

Address:

Ernakulam, Kerala

The service presently being offered by your Aluva Office for the cable vision service is far from satisfactory. There is 'atleast' one or more interruptions per day. This interruption could be anywhere between 5 minutes and several hours. When I call your Aluva office, either the phone is not picked up or a toally unsatisfactory explanation is given. This is not the service a full paying customer deserves or should be offered by an organisation. Understand that your service is the 'Hathway' service. However, the service offered by Hathway in other cities in India is far better than what is being offered by Asianet, Kerala. I was a member of Asianet Broadband for more than 2 years. Finally, having got fed-up with 'no service' from Asianet, I cancelled my membership. It will not be long before I do the same to your Cable TV...unless the service picks-up dramatically...IMMEDIATELY... Can you possibly assist to ensure this problem is sorted out once and for all? Many Thanks...