Asianet — Want payment without issuing an invoice or receipt- TV95326

Address:

Thiruvananthapuram, Kerala

Requested asianet broadband online help about the non-receipt of the broadband invoice(TV95326) which the services was expired on 15-Jun-15, this morning a guy called Prathapachandran Nair P emailed and asked to pay Rs. 6977/- for renew without any invoice or proforma or any document, don't know this guys' designation whether he is authorized nor any telephone number of this person provided in the email. on Reply requested the details and plan and whether the AMC for modem included or not? as my existing connection was having AMC? Instead of providing the details he wrote "NO MORE EMAILS"? is this the way Asianet responds to their customers? Have i asked any personal favor? The package which mentioned on the email was SPEED 510, While surfing the plan details of asianet website i couldn't find any such plan, but found one SPEED 520 which was around 6200, much less than what was asked me to pay. My question to asianet Managment and concerned telecom regulatory authority, why and how asianet collecting money on renewal without issuing the invoices for the services they are providing?