[Resolved]  Ask Me Bazaar.com — Payment not initiated after one month of product pickup.

Address:	New Delhi, Delhi, 160014
Website:	askmebazaar.com

Order number: AB 8330986

Ordered a brown leather jacket from askmebazaar. Received the product on 15/12/2015. Raised a ticket as soon as I received the product.

Askmebazaar closed the ticket without processing the complaint. On complaining to customer care, executive blamed it on the back end team, and could not provide a satisfactory answer. On requesting him to forward my call to senior, he told me nobody is available.

After calling askmebazaar for 8-10 times, I was able to speak to a senior executive, Mr. Amit. The product was picked up on 11/01/2016, the next day after speaking to Mr. Amit.
I was told that payment would be refunded in 7-10 working days. When I did not receive my payment, I contacted askmebazaar again and now they asked me to wait till 2nd feb.
On 28th January, askmebazaar asked me to share my bank details again blaming it on me why the payment was delayed.

On sharing my bank details again, refund was not initiated but the ticket was closed again on 6th feb. And now on complaining, askmebazaar asked to wait for another week.

I have attached screenshots of my call durations with askmebazaar. Will askmebazaar make refunds for such harassment like they show in their advertisements that shopping with askmebazaar is such relaxation. I don't think so. It's wastage of money & time. Not to forget mental harassment that customer goes through due to information not available with the executives, unavailability of the senior executives, slow response on the web forum.
Again, WILL ASKMEBAZAAR provide compensation for the same? (Assuming that askmebazaar will be able to refund my payment in the first position).