Ask Me Bazaar.com — Product not delivered and money not yet refunded

Website:

Askmebazar.com

I order a remote controlled toy for my kid thru Ask me bazar which is still not delivered to my address. As there's no online tracking facility so I inquired thru customer care (+[protected] on 28th September 2015. They replied it generally takes 10 days to deliver (and i called on the 10th day), then said it must be arriving, which clears me that there is no full proof system for tracking & to check delivery status. I waited till 2nd October 2015, again called on the number. This time it was surprising to hear that the order reached the RTO (blah, blah...) and the order is being returned back to the dealer and your money will be refunded (the money still dint received). So i asked why???
He replied as i dint pick up the call from the delivery person (which is totally wrong, as i dint get any call). This incident speaks about the courtesy level of the system towards their customer and a sure fraud who eats away customers money. Shame...

Please find the order confirmation details below for your reference (received in my mail):

ORDER CONFIRMATION
Hello Kunal Barua,
Thank you for your Purchase, This e-mail Confirms that we've received your order
Order Summary; Order Id: AB5321981
Placed on Friday, 18 September, 2015
Seller Name: SLASHKART
ITEM QTY SUBTOTAL
Adaraxx 3.5 Channel Remote Controlled Helicopter with Built-in Gyro - Jatin9666 1 Rs. 749 /-
Discount ( DEALS50 ) (-) Rs. 375 /-
Shipping Charge FREE
Total Rs. 374