[Resolved]  Ask Me Grocery — Payment not received - unethical behaviour

Address:	110001
Website:	www.askmegrocery.com

AskMeGrocery is one of the worst Online Portal for Grocery.

My account was debited for more than Rs. 2000 but order was not confirmed. The debit was done on 25th April and the refund is still awaited.

Also since the above order was not confirmed on 25th April I had placed another order since I wanted food items on urgent basis. I had ordered goods of more that Rs. 2500 but was delivered goods worth Rs. 1800 only and was told that the balance amount will be refunded. Till date the amount has not been refunded.

Called Customer Service [protected]. One of the worst Operators I have come across, very laid back and one thing has to be told to the operator 10 times and the best thing they can do is just transfer calls and all the customer can do is keep on repeating his/her issue with no result.

Even if you log a ticket an auto acknowledgement is sent to the customer stating " We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. " At least maintain a standard o[censored]pdating the customer on the status of ticket instead of sending Auto Messages

Another area where the service is miserable - The Customer does not receive any calls form the AskMe Operators updating the customer on the status of the issue.

If to be rated, I believe it should be in Negative