Askmebazaar — Delay in refund

Address:

New Delhi, Delhi

Hello, I have ordered a "Handicraft Wooden Brass Wall Clock"' on cash basis in 1st Week of Jan'15 for Rs. 775/- The payment of Rs. 775/- was made at the time of deleivery. On receipt of the product, I found the same not up to the mark and decided to return the same. I called up on the customer care and asked them for the return pickup of the product. The product was picked up by Mr.. Gopal ([protected]) of the logistic company on 22/01/2015 against receipt no.[protected]/Getitbazaar (DGN013012) After one week of the pickup I followed up for the refund on which i was told that i will get a call for the bank details for direct credit of refund in my account. I got a call for my bank details, and the same was provided, but nothing happened. On 18/02/2015, I called up on the customer care to check the status of the refund, against which i was told that your complaint has been registered with us (Complaint No. QRC118256) and i will get a call within a week. On 25/02/2015, i again called up to customer care to check the status (as i could not get any call last week), for which i was again told that your complaint has been forwarded to the supervisor and you will get a call with a week. Now again a week is passed and no body has called up and neither i had got the refund. I dont know whether i will be successful by writing this complaint and get my refund. Neeraj Bhatia [protected]