Asus — Asus services fraud

Address:

Pune, Maharashtra

This is Shruti Chavan I had bought ASUS 1015E-CY041D Laptop from Snapdeal (order number [protected]). I recieved it on Dec 29, but the laptop had keboard issues for which I approached Snapdeal where snapdeal directed me to talk to Asus Since then I had been trying contact Asus service centers. I tried calling Asus service center in Pune, phone never connected. I went to the location, to my surprise service center did not exist at all. Asus has kept fake information on its official site. One of it is -> Rashi Peripherals Pvt. Ltd. 414 Sterling Centre, M.G.Road, Pune[protected].6km) [protected]/[protected] 10:00 - 18 : 00 Mon - Sat Even the Asus call center did not know what were the real service centers that ASUS had. After a long struggle, I managed to find one service center that actually existed. This continued till october, 2014. I had approached asus service center of Thane. Replacement was approved and RMA certificate was handed over to me saying I need to check with Snapdeal for the delivery where Snapdeal declined delivering asus products. I checked with asus call center. I was suggested that I will recieve the laptop from the same service center but I didnt recieve it. We had gone to the service center but the service center denied to have recieved the laptop at their center. Service center details -> IT SYSTEM SOLUTION KOLIWADA, CIDCO ROAD, THANE W 400601 [protected]@gmail.com [protected] After many emails and many callcenter followups our case was forwarded to Mumbai service center where they never had shared their phone details and had hardly responded over the emails assuring our case will be resolved. To our surprise the case was moved to another entity Pooja traders. As per poojatrades, there was not possiblity of any replacement for the laptop and said I will be paid amount 11655rs for the laptop But the fact is I have purchased the laptop for 14922 rs where market price at that time was 16458 rs. I have not taken this amount and also I dont believe Asus that they really have this cheque at all. After having gone through such a truama I donot want these frauds go away with it. I want a strict action to be taken against them Please inform me about the happenings