Asus India Complaints & Reviews

I have purchase asus laptop, but laptop is defective, and company denay to change my laptop, its brand new laptop ....

I gave my laptop because it was not switching on they said mother board problem they told they will replace. There after took around 5 weeks . Finally got laptop with damaged light bars and speaker
As they are working good previously as they damaged it . [censored]ier people ever I need replacement worst company ever found and worst products i recommend everybody not to buy Asus products. No service no one replies If replied they tell u...

Wifi connection is not working in my laptop...

I bought a new laptop ASUS vivobook laptop 14 X151J on 28th Aug. 2022.
it was working well till 17th sept 2022 suddenly it stopped working on 17th sept 2022. i went to nearby ASUS service center and they told me that the led screen of my laptop is malfunctioning and it will take 5 to 7 working days to get as new screen replacement.
as my laptop is in warranty. i request you to get my laptop replaced by new laptop or else refund...

I had submitted my Asus ZenFone 6z for repairing at the service center but after a week they call me and say the parts are not available and Asus had stopped manufacturing.
Seems like my 35, 000rs cell will just lie dead.
The parts to be repaired are-
Display
Back panel
Usb port
Volume buttons...

I have a TUF a15 that has a screen issue. It is almost 2 years old now. I purchased an extended warranty till October 2022. I have been in touch with the Asus team for over a month trying to get the issue resolved. They have passed my complaints to different departments and asked me to write to them. After that, they asked me to wait for the last 2 weeks as the issue is being resolved. Their toll-free number does not have anyone to answer...

I bought Asus strix G15 laptop on 2nd October 2021 and now I have started to face issues with my product like
1) Keyboard automatically typing 0 continuously
2) charger not connecting properly,
3) back panel of laptop screen give a little bit
of electrical current if we touch while laptop
is changing.
4). Sometimes touchpad don't respond and
lags.
5). Many of the joints also started...

The issue that I have experienced was: Dear team,

my Asus product is under warranty and my Asus motherboard is not powering on we have visited the
nearest service center Bareilly which is situated near the bus stop Bareilly

the service center denied repairing my Asus product

Care center main person is saying it is not covered under warranty because it seems like rat spoiled
on the...

Hi,
I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in 15 days from the date of invoice. Upon this, I had called ASUS promo support on 27th AUG, and told them I did my registration on 24th Aug i.e. 15th day from my date of invoice i.e. 9th AUG, and also told them my delivery was...

I opted to claim my warranty, for the screen dead issue, i contacted asus and they told me they will call after two day, and i received email saying their technician will call me for further detail, now its been more then 1 week, they havent come to fix my problem, and when i check my repair status, it was showing my issue were resolved, they didnt came....

Hi,
My name is amit kumar. I made transaction of 2499 Rs. for my asus x13 laptop to extend warranty by three years and received the confirmation mail from asus on 13th june 2022 to wait for next 45 days to receive warranty card.
More than two months (60+) days has passed (as on 22 aug 2022), but no mail, whatsapp communication I received from them (not even on mail). Tried finding customer number, all in vain.
Please...

Hi, I have paid so much for a laptop ASUS laptop i bought from amazon in 2020. The screen has patches already and the screen is dying. This was a premium product from ASUS and still facing infuriating quality issues. Previously i had replaced the Wi-Fi card due to unreasoned quality issue. They are looting the consumers with low quality products. Please help...

Hi All,

I bought an ASUS laptop from Reliance digital on 26th July 22 for more than one lacs.
and within a week, its keypad started malfunctioning. I complained about struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) .

After a lot of Struggle, I could lodge the complaint & engineer visited, but did not provide any receipt. It was informed that...

Hi All,

I bout a ASUS laptop from Reliance digital and within a week, its keypad is not working correctly. I filled a complaint after struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) & email of support, I could not find till date.
After a lot of Struggle, I could lodge a complaint & engineer visited, did not provide any receipt & said, the keyboard needed to be...

I ordered a laptop on 3rd of August and have paid each penny. I was told my order will be delivered in 4-5 business days. It has been more than 3 days and my order still shows processing. They just sent me an email after the order and nothing after that. I cant track my order or get any details. The customer care helpline knows nothing or very little about their own services. I would rate it 0/5 in terms of dealing after the order. Please...

I have purchased Asus Tuf Gaming A15 FA506IC-HN005W, which stopped working within 4 days .I Visted customer service center they provided me with DOA certificate but the dealership where I have purchased laptop from is not accepted the DOA and asking for canceling DOA ....

I have problem in my laptop which I buyed in flipkart I am uder warranty but flipkart is not showing invoice please look into this...

Purchased via Amazon on July 15 2022, and Inbuilt display is not working as of July 24, 2022. External display via HDMI works fine. It costed me 75000. 75000 worth of Damaged product? I need a replacement....

In feb 2022 i have purchased new laptop and after 6 month i start creating problems so 3 time i have claim warrenty but there is no solution of my problem doing my time waste so i want replacement of mn laptop...

Respected Sir,
i purchased an laptop it had issue with the screen and speaker screen was replaced but it again have the same issue. And the speaker were promised to be by harman Kardon but they have replaced my speakers by fake harman kardon as they are starting to act again weird...