Asus India Complaints & Reviews

In years dealing with various laptops and customer services, Asus has by far been the worst. I have been having one problem with the laptop that is build quality problem in the laptop. But the customer service refuses to fix it under warranty, because they found an unrelated keyboard key broken( which I don't even want fixed) . And now they put the whole complaint under physical damage and refuse to give services under warranty. If any potential...

My phone doesn't recieve any system updates and is still in Oreo too . When will my updated get fixed?...

This laptop is crap
There is a problem since i bought it. It automatically turn off
And also in past 3 years it became too slow it has i5 with 8gb ram
And Also body condition is too bad cracks and paint removed from edges
I just wasted 50k ₹ on this crap...

Always trun off automatically while gaming asus rog 2...

Hi,
I have asus laptop. From the date of purchase i am facing hanging, freezing issue i went asus service center to extend the ram in my laptop, before installing that i asked for Compitability in laptop for ram then i bought ram & get installed in laptop from asus service center which nearby me, when i got installed ram from this service center they missed one screw to install in it but i thought let it be, then i searched online...

Sir, I have purchased Rog Phone 5 and got delivered on 2nd May and after using it for hardly 2 months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit service centre and the nearest one was 80 km. And, after visiting there I got to know that, specifically that Asus service centre was a fraudster and even they tried scamming my unit which was of rs....

Sir, I have purchased Rog Phone 5 and got delivered on 2nd May and after using it for hardly 2 months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit service centre and the nearest one was 80 km. And, after visiting there I got to know that, specifically that Asus service centre was a fraudster and even they tried scamming my unit which was of rs....

I have called asus customer care about my desktop issue and provide necessary details to check about warranty status, they checked the same and ask me my product is under warranty & filed my complaint on 23rd july, 2021. after so many reminders they pick my pc and take almost 1 month 2 days to resolve the issue. they deliver my pc on 01st september, 2021 and forgot to deliver adaptor on same day. and at night they deliver the same. Asus service...

I purchased a new laptop on the month of may 2021 . Post that I had applied and paid for the ASUS promo offers which included 2years extended warranty, a 1TB hard disk. I also received a confirmation mail from them regarding the amount paid (paid on 6th of may) and it said that I will receive the products in 45 days i.e. by[protected]. By 21st of july, I received the extended warranty via email but there was no response from their end for...

The issue that I have experienced was: After continuous repair since 1 month .
My RMA ID's of multiple repair - INJNM80104, INJNM70125, INJNM0012 .

I am facing screen freezing problem since 1½ months . Since then I am continuously talking to ASUS service center and ASUS help desk.

But After 4 continuous repair which lasts around 10-15 days, they have wasted my 1 Month and still my problem is not resolved.br...

I bought the new ASUS ROG Phone 5 on 14th May 2021. Only after 2 months of the purchase, on 19th Aug 2021, I switched on my phone from the switched off state, and didn't switch on. I tried different charger but phone was just dead. I ran to the nearest authorized asus service center which is "TVS Electronics Ltd. - Asus Service Center Thane, Maharashtra". They told me to submit my phone there and they will call me once its repaired. After...

I bought my laptop on 28th July 2021 and within 5-6 days I saw a problem in my display of screen flickering so I asked on asus forum and got reply to troubleshoot and update my display drivers. I did that and it became fine so I thought maybe it was just a software problem and my replacement period ended. But after 2-3 days again same thing started to happen more often so I again did the same as previously but under 20 days I got to knew...

I had purchased an ASUS Vivo Book 14 M409Da-EK146T AMD Quad Core from AMAZON on dt. 16.10.2020 vide Invoice No. IN-DEL3-109229. As there is no clarity in the camera and damaged in SSD connector which was free of cost supplied with the laptop, I made a complaint over toll free no.[protected]. In response, I have been allotted with a complaint bearing no. A[protected]-0001. Thereafter, one lady telephoned me from Bhubaneswar service center...

Asus has one of the worst employee in my city Gorakhpur.She is such a hot headed, see I'm a student and they were asking 7500 to replace my laptop screen, since it's a large amount so I needed to talk to my father but she didn't understand and started passing comments"Jb sb jgh se thakk har jaiyega to mujhe bta dijiye ga" to which I didn't reply and left service centre.I will get my laptop repaired in other city and will never buy Asus products...

My New lap top han no battery back up...

I have purchased a new laptop asus tuf f15 gaming laptop from vijay sales prabhadevi on date 11 august 2021. The product has a manufacturing defect. The camera doesnt work sometimes. Its a hardware issue. But asus india service center not serious to resolve My prob. Asus srvice center dadar, king crest bldg near kabutar khana talked rudely and denied me to give me replacement of my product...

On 14th July, I visited the service center to get my device repaired. I was asked to submit the device. After around 2 days, I was informed that some software tweaks and a spare part called a sub-board should solve the problems. I was asked to pay 2.5 times the list price (on the ASUS website) of the spare. Only after I questioned them with adequate proof, did they agree on the list price. Before making the payment, I tried to bring this...

To whom it may concern
Sir,
I have suffered the same problem again but now my warranty is over but facing the same issue. (kaypad fault), please help me with this situations

Thank you very much for your time....

Dear Sir,

I am very frustrated after buying this Asus Gaming Laptop ASUS TUF Gaming FX504

I have had 3 major repairs in the last 9 months

I purchased the laptop on 28th Sept 2020.

1st Dec 2020, I registered complain that the laptop was working too slow. Also basic games were not playable as it was too laggy. The warranty verification procedure was completed. However due to covid...

I had purchased Asus Rog 5 phone in April 2021. Within a period of 3 months there was issue in connecting the wifi in the phone. I contacted service centre and they repaired the phone. While clarifying as to what they did to resolve the phone they said that there was some issue in motherboard and the same has been rectified. After receiving the phone now I am facing lots of issues in the phone. While gaming there are tiny black dots that...