Asus India Complaints & Reviews

The order ID of the product is OD[protected] and invoice number is #FAFPBV[protected] of the said order. After receiving the product on 14th May.

That started to face some problems within Three months from the date of purchasing regarding the Wi-Fi – Hotspot issue after updating the device.

After the Wi-Fi-hotspot issue within a week after the Wi-Fi and hotspot issue, Auto - Restart & Touch Issue has...

Dear sir/mam
Good day
Please note that I had successfully payed for my extended warranty which was supposed to be full filled today and the expected last date of fulfilment was today that is 15.11.2021 but till now I have not received any response from your side.
Kindly resolve the issue as soon as possible and advise on the subject matter at soonest.
Best Regards
Kanti Prasad
Contact No:+91 [protected]...

While using Laptop speaker getting trouble and disturbed sound, system is very slow and heating up fast...

I am very sad to write about this, that I have sent my Motherboard (ASUS-Z270F) for a VGA issue repair to [Asus Service Center, Near Natraj Cinema, Behind Capri Trade Centre, Dehradun].

He told me that its costs 3200 for repair, I said OK & pay Rs. 3200 via UPI. When motherboard reached me after repair, motherboard have the same issue of VGA. I called Mr. Rahul and inform him that my motherboard still has the same problem then...

Hello...

I brought my new ASUS X515 laptop in the month of October 2021. My laptop is restarting frequently and producing sound . Heat is also coming from my laptop . I searched on internet but i couldn't find any solution for my problem. It's been only one month since i brought my new laptop. I'm requesting you to please solve my problem as soon as possible.

Thanking you...

I brought ROG Flow X13 from Asus India website on 20th oct 2021. On 26th oct 2021 it got delivered. There is some battery issue with the laptop. Asus have a policy of 7 days exchange if laptop found faulty. I raised a request for exchange on 28th oct 2021 via phone call. I have been told some trouble shooting over phone which didn't worked. That's how they wasted my next two days and I have to contact them 4 times and request and exchange....

Lappy every day starting up take more time asking password
And then entered password take more time print latters on password box

Finger print also take long time and then open LOPPY

Next aney apps opening time very leggy
Take Minimum 7to 10 minutes
Please resolve as soon as possible

Near by 2 asus service center s
Attended and all updates check and updated but not...

Laptop fan not working properly...

I purchased the above subject laptop from Flipkart on 28th OCt. It got delivered on 30th Oct 2021. The parcel of the laptop was as if from a cement factory. After unpacking I switched on the laptop, there was no response. I charged it for an hour and again I switched on it, again no display response. I raised a complaint with Flipkart. No proper response. Then again I raised a complaint directly with ASUS the response is the same, that is...

May laptop not open since one month....

I've purchased an Asus vivobook 14 for ₹ 35990 last year and it is under warranty till 12 November 2021 and on 24 October it just gone dead and is not getting started so I contacted company and they asked me to visit service centre where they asked for ₹25000 and company also said I've to pay for getting my device repaired which is under warranty so I filed a complaint against this in National consumer helpline and then Mr Amol a representative...

Order #[protected] was cancelled without my knowledge and without any info/update regarding refund about the same. There is no proper contact details to reach out to....

I will start from starting
My laptop is in warranty so I think I must me get benefit of warranty so I placed a on side service from asus and they arrange the service then they promise me engineer will visit within 2 to 3 days but he doesn't visit but after 3 day I called them they give me information that we will visit you today . After then at that day engineer visit
And check my laptop and he doesn't get any problem so I...

The fan of the system is making a lot of noise sometimes even when no big software is running.

The laptop restarts when some process is going on

The laptop hangs sometimes

The mic is not working properly while using google meet...

I have submitted for my phone which is under warranty to ASUS Service center for Repair on 20th of September 2021.
Initially it was told that my phone would get repaired in 10 days and ill receive a call from the customer service center.
After 20 days i got an email i.e on 8th of October that the spare parts for the phone is not available and as my phone is under warranty i would receive a new phone.
But as of today i.e...

Dear all,
I given my asus rog 5 mobile to service center as on 12.10.2021 due to failure of Wifi is not turning and phone is not turning on but still my device is not repair and they today as on 25.10.2021 they need more 8-10 days to repair my device
my phone is premium phone costing around 50000 /-
please take serious action
please attached service sheet
RMA number - INKGMA0015...

Hello,

I've been having an issue with my ASUS laptop since 15th May, 2021. On this date, i called up tech support and troubleshooting was done where it was suspected to be a hardware issue. I was promised an on-site tech service. But, no warranty service has been given till now and i just keep waiting. I called the company's tech support numerous times (about 13 times to be precise) since May up until now, but no resolution...

I have bought rog 5, 3 months ago phone is now dead due to asus faulty hardware issue now I have submitted my phone to customer care he is saying it will take 15 days time my business is totally disturb and in great loss due to this..
Hate Asus...

Maine ASUS ke yaha ka sabse premium phone ROG 5 august me purchase kiya tha ek mahina bhi nahi hua ASUS ke update ke wajah se phone dead ho gya fir maine usko service center pe diya aur wo log bole ki aapko ek week ke andar phone handover kar diya jayega lekin aaj tak phone nahi diye aur phone karne pe wo log phone nahi receive karte aaj tak ki sabse ghatiyaa service lagi mujhe maine aisi service kabi nahi dekhi aaj ke baad mai ASUS ka product...

Hi All,

Please be informed that this was the biggest mistake on my life that I purchase Asus Laptop, I will never recommend anyone to come into Asus's scam, please don't buy this pathetic product even the worst service ever, the are having IT technician who is having B.Com back ground, executive came to me, did something for the system and went away after saying "it will be fine in 5 hours", today it has been a week, nothing...