Asus India — S56cm notebook

Address:

575025

Dear asus team,
I would like to inform you that I am totally not satisfied with your way of communication and other services. its very frustrating that you have nearly taken 1 week time just for updating the warranty status. I have a gut feeling that I made wrong choice in buying the asus product. From your previous email its very clear that you have stated it would take 7 days for updating the warranty status but right now there is no update moreover I have a feeling that asus has sold me a device with manufacturing fault for your kind information i have replaced motherboard for 3 times and this going to be 4th time, battery for 2 times charger for 1 time, SSD hardisk for 1 time and USB port for 1 time. Just imagine if this is the status of a device can we consider it as a laptop? so with this all in mind i would like get a refund for the device as i have invested about 41000 rupees in it which is totally a crap. else replace it with a new product at any cost i will not accept it as device worth for the money that i paid if this not going to be done i would take it very seriously and take it to any extend. further for you kind information let me state the present problem that i am facing right now in the device

Firstly the the battery doesn't get charged fully which is a clear significance that there is some internal problem. There might be issues with the charger which causes the battery to get charged up-to a level only (88%) I still strongly believe that this problem is not due to my constant use, more over i state that the battery was just replaced in previous services and within such short duration, this anomalous activity of the battery cant accepted at any cost

The USB port in right side doesn't work properly, where there is need to place the pen-drive or any other gadgets in particular positions then only the gadgets gets detected. the port is very shaky which has to be resolved

The back cover of the laptop is damaged where one of the screw is not placed in the right side of the hinge zone in the bottom side. While questioning about the screw to previous service center he replied that the screw zone was broken before itself and he said that the bay cant be replaced! I would strongly rise a question Was the product damaged by me or the service person? the screw zone was damaged by the service person due to mishandling of the product. i kindly request the service engineer to replace the bay at-least now. The LAN port has also lost the tightness where I couldn't use the LAN cable

For my studies I am using windows and linux and during project I am forced to use other versions of linux so i kindly request the service engineers to provide the original OS that i got with the laptop in DVD where, i will be able to install when ever there is a need to do so. Please kindly remember yourself that i have paid some amount for the original version of windows 8 during the purchase and its clear that i must be having the OS as i have paid for it

the display was working till the last shut down. When i turned it on I didn't get any startup or any signal in the display, there was not even BIOS display. Apart form this, left Conner in the display is having some problem which i couldn't explain in words but if you clearly notice in left side of the display you can find it which is the manufacturing fault.

The screws that are being screwed in the laptop are not the suitable screws for the laptop. because of this mistake the longer screws has been screwed in the wrong place and damaged the laptop in the left side of mouse pad itself, due to its longer length there has been impression in the upper side of the laptop. while contacting the previous service engineer I came to know that many screws are missing inside the laptop which has made the laptop loose enough

finally i would say that i am fed-up with this product I strongly believe that the laptop is having so much problem i need it to get the product replaced totally because you might have noticed that i have changed the motherboard for 3 times battery for two times, audio card for 1 time, SSD hard-disk for 1 time, charger for 1 time, display cable for 1 time above all these i have been reporting to the service center for several times. The motherboard is major part of the laptop i have been such severe issues with the laptop means its something wrong with manufacturing of the product itself so i request you to provide me a total replacement of the product
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