Asus — Nexus (ASUS manufactured) models stuck on Google screen - Booting Issue

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Chennai, Tamil Nadu

Nexus 7 3G 32GB 2012 Model - (Serial no. D3OKBC782943) My device is working fine till 19th April 2015 from the date of purchase (3rd October 2013). I am using this device for around 18 months without any issues. Recently (one week before) I have updated it to Android 5.1 via OTA. On 19th April 2015 afternoon I have plugged in for charging the device. After hours while removing it from the charger I have noticed that it is in Google/nexus logo screen. I thought that the device would have restarted, so i have kept it for a while. After 2 to 3 hours it is still in Google/nexus logo screen without any change. I have switched off the device and switched on. Then the device is not booting after the Google & nexus logo screen. I have tried switch off and switch on for 4 to 5 times but there is no progress. Still the Device is not booting beyond the Google & nexus logo screen. On 20th April 2015 morning, I have contacted ASUS Customer support team; they have asked me to do the wipe data/factory reset. After doing the wipe data/factory reset, the device have started behaving wired like switching on, Google logo screen comes and switching off repeatedly (rebooting again and again but not going beyond the Google logo screen). At that time the device is charging and there is no issue in charging. I have informed this also to the ASUS Customer support team. Then I have taken my device to ASUS service center, While registering the issue also I have showed to the person who is in charge that the device it is not booting into OS and handed over the device to the ASUS service center person and raised RMA # INF8540305 for the same.. On 20th April 2015 evening, I have checked in Google to know how many devices are affected with the same issue and shocked that most of the Nexus 7 devices are affected. Here are the few links which contains the news regarding this issue: https://productforums.google.com/forum/#!topic/nexus/Ykfqr5RnlW0[1-25] and various topics under discussion in Nexus Help Forum. http://9to5google.com/2015/04/10/nexus-5-nexus-7-bricked-android-lollipop/ https://www.androidheadlines.com/2015/04/owners-nexus-7-nexus-5-devices-running-...⇄ https://www.reddit.com/r/Nexus7/comments/324gil/many_nexus_7_units_bricked_and_u...⇄ http://www.vcpost.com/articles/57957/20150416/google-not-helping-owners-of-bricked-nexus-7-and-5-after-an-android-update.htm http://gadgets.ndtv.com/tablets/news/some-nexus-7-nexus-5-users-report-bricked-d...⇄ http://www.ibtimes.co.in/android-lollipop-bricked-your-nexus-7-nexus-5-devices-r...⇄ http://www.phonearena.com/news/Android-5.0-update-bricks-Nexus-7-slabs_id68155 http://ibnlive.in.com/news/google-android-lollipop-ota-update-bricks-nexus-7-nexus-5/[protected].html http://www.androidorigin.com/nexus-5-7-bugs-lollipop-update-brick-android-5-1/ Agitated users have also taken to Twitter to post complains about their bricked Nexus devices with the hashtag - #NEXUS7BRICKED On 23rd April 2015, I have checked with ASUS service center regarding the status of the RMA request, they said that the motherboard would have failed and it need to be replaced, for that they are asking Rs.13000 (approx $215). The repair cost is almost nearing to the new device cost. On 29th April 2015, I have went to ASUS service center to check the status and found that my device is dead (not powering on and not charging) because the battery gets drained fully and it is switched off automatically. As per the confirmation from ASUS Technical team that the initial issue is “Not booting into OS” and later after battery drains the device is not powering on and not charging. They have replaced the battery with a new battery and tested the device but still the device is not powering on and not charging. Finally they have informed me that the issue is with the mainboard/motherboard. I have collected my device from ASUS service center and closed the RMA # INF8540305 with Issues in motherboard as comments because I don't want to spend money for the repair because it is ASUS manufacturing issue. The motherboard failure is happened because of the latest android update and it’s not the fault of the customer. It seems that ASUS would have used a cheap/ faulty motherboard for Nexus 7. This issue is not happened to 1 or 2 devices; it happened for 1000’s & 1000’s of devices and keeps increasing daily (refer above links). I have escalated this issue to Indian region ASUS team but they are not accepting that it is a manufacturing defect/issue and not ready to repair the device under free of cost. So please guide my how to proceed further.. Awaiting for your reply... Thanks & Regards, Senthilkumar K