[Resolved]  Asus — Non delivery of product over a month

Address:

Jaipur, Rajasthan

I had purchased a note book Asus X551CA- SX014H 15.6 Inch Laptop with bag from Amazon.com Order Id[protected] Invoice No KA-BLR[protected]on 02 Aug 2014. When the product was received at my es at mumbai it had defects the touch pad not working and the battery was dead and not charging. The Laptop was bought for my daughter at Modi University of Science and tecnology Laxmangarh which is appox140 Kms from Jaipur. The laptop was given for change of touch pad and battery at Jaipur Asus service centre 'C' Scheme Jaipur on 11 Aug 14. Since then the service center is not able to do any thing to it. They said that the battery would take longer time to come from Taiwan so you take a replacement. I was given a document called RMA in their term RMA No ING 6480036 dated 16 Aug 14. Also a DOA certificate NIPN0E8R1893 and i was told that a new laptop will come in its place which i was to collect from Jaipur service centre. All this while my Wife was in Jaipur as My Father in Law expired the very day 11 Aug 14. I am in Mumbai my wife is in jaipur doing the last rites and my daughter in Laxmangarh. Wife would have made acouple of visits to the service centre but of no avail. I tried contacting the svc centre in jaipur on phone i was told that the bangalore will give the laptop. i found out the person in bangalore he replied the new laptop is packed and ready but it has to be collected. Jaipur svc centre said its not their job to collect. I contacted Asus North area head he took he details and said it was his job to have it collected from Bangalore and deliver it in jaipur. Todate I am told that the delivery was put on hold by Asus Mumbai for reasons unknown. Its been one month and 4 days i have made payment in full through credit card and i am yet to see tha face of my laptop. 30, 000.00 at credit rates of interest for a month means some amount which i am losing. I need tha laptop immediately. Deliverd at the Svc centre at Jaipur so my wife can collect. She is available there till 20 Aug14 Only after that she will join me in Mumbai. Regards Commander Narendra Singh S Parmar Indian Navy Mumbai [protected]