Submit a Complaint
Mobile Handsets
Asus India

[Resolved]  Asus — Repacement of Zenfone 5assembly lcd touch Screen digitizer instead of screendigitizer

Address:Angul, Odisha

when my zenfone5 droped from 20 cm height the touch screen got crack/broken only.other operation/function of phone is 100% ok.After contact to the service center Bhubaneswar india, they advice to change the total LCD assembly cost of Rs 8000/- .this is apenic condition for a customer having 10k phone charge 8k for only the broken of glass. then i tried to find out the parts in online which is available in different china company with marketing by alibaba, ebay. the main thing is that where athe abobe two parts are separated the screen digitizer and lcd part.. why the service center not provided the spare separately. plz provide only the screen digitizer cost of 25 dollar instead of total assembly 59dollar.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 
7 Comments

Related Asus India reviews

[Resolved]Asus India - Delay in Processing DOA for Defective product and laptop replacement is getting delayed by Flipkart[Resolved]Asus India - Deregistration of products from one account and registration to another.[Resolved]Asus India - Warranty claim[Resolved]Asus India - Asus authorised fraud repair engineer1[Resolved]Asus India - Not Able to use my New laptop
View all 1251 Asus India Reviews

Comments

Yes boss iam also having same problem
Reply
Yes boss iam also having same problem itsvery toooooomu h cast for screen glass
Reply
I m from Bhubaneswar..In F1 service center Bhubaneswar dey r demanding 6500 Rs for replacement..bt in F1 kanpur dey r demanding only 4000 Rs..I complained to Asus bt dey don't gave me valid reason yet..
5
Reply
I have the same problem too. In chennai the service centre is asking for Rs.3800.I had asked a friend of mine to check with them. I am wondering how a phone that I bought for only 6000 only, that I have to shell out such an exorbitant price for replacing the screen. It seems that the company in their quest for selling their phones, they never bothered to take care of the customers untold miseries.This only reinforce an important truth that all that dazzles is not gold. Asus is a substandard company with even more substandard product. Period!.At such a price I am not going to replace screen.iwill be happy to opt for samsung phone. Once bitten twice shy!
Reply
I'm also facing same issue, Asus service center is very bad.
Reply
I'm also facing same issue, Asus service center is very bad. will never buy Asus products...
Reply
hmm good .Hey all only touch cannot be replaced. dont do such thing. buy lcd+touch. dont buy on aliexpress .com its fake. i got empty parcel
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Asus India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1251
    Pending
    0
    Resolved
    143
    View all 1251 Asus India reviews & complaints
    Asus India Phone
    +91 85 5423 8449
    Asus India Address
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    View all Asus India contact information