[Resolved]  Asus — SERVICE CENTER FORGERY

Address:

Chennai, Tamil Nadu

Myself (Amit Roy Chowdhury), would like to bring to your notice... That, people are being cheated in the company authorized service center (Regenersis (India) Limited., #4, Ceebros Centre, No45, Montieth Road, 3Rd Floor, ( Adjacent To Hotel Ambassador Pallava), Egmore, Chennai). I own a ASUS Zenfone5, no doubt it is a gem made by the company. But, i am having a water spilling problem, which is not covered under warranty.. These guys, in the above mentioned service center, estimated me a cost of INR 1600. for replacing the micro USB sub-board. This happened on 18/10/14. They, told when your phone will be ready, we will call you. But, eventually not a single call i received till date. It was me who was tired of calling their all time busy number and asking for the status. Today (25/10/14), when i went to collect the phone, it showed a new problem, no cellular network detected. Upon asking, they did a factory reset. Oaky, now all was fine, when i encountered that my ZENFONE 5 which was having 2GB RAM had become 1GB. I mean, how can u remove a part without informing, it is basically, they stole my 2GB RAM. I dont know, what else has been replaced.. Upon asking, he said, sir may be some problem, i will check. After 35 mins of waiting, he came and told me that your motherboard is having problem and is not working with 2GB RAM, it is working with 1GB RAM only.. I mean, what kind of a crap is this..?? How, could he replace the whole motherboard IC without informing.. Again, he gave me a date and said we will call you on wednesday, u just come and collect. He told, he will get the motherboard replaced under warranty (ALL ). Then, he is asked me to pay more money, INR 1800. When, i told that I was estimated a cost of 1600, then he said, oh!! ok ok, no problem, you pay 1600 and can take your phone on coming wednesday. 1600 is also an extra money they are charging..! I mean, this is how ASUS service centers are working?? I wont keep silent, i will raise this issue to higher authorities. I am a post graduate paramedical student, I am missing my college classes, for getting all this crap.. Plus, i am travelling from PORUR to EGMORE, which is quite hectic.. I would request ASUS, to take necessary steps against these fraud and cheating SERVICE centre and get my fully working Phone back.. Thank you.. Amit Roy Chowdhury Ph- 0-[protected].