[Resolved] Ava Merchandising — Hottech bluetooth stereo headphone

vipinkapur

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110060

I have bought this product today for Rs.999 from T3 terminal of airport. I charged the headphones for 2 hrs till the red light went off. However the headphones are not switching on after 3 sec long press as mentionec in the manual. Please replace the product at earliest. This is third time i have bought sub stantards products fron AVA and lost faith on your company.

Details as under:

Bill no.00000VA[protected]
Contact no.[protected]

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May 16, 2017

Complaint marked as Resolved

AVA Merchandising customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

AVA Merchandising Customer Care's response Dear Sir,

Greetings!!!

We sincerely apologize for the inconvenience caused to you.

We would like to inform your complaint has been lodged under Ref No CCRN0839 which can be used for further correspondence.

Kindly visit our nearest AVA Shop at airport with your invoice bill copy, complaint number & product with full packaging. They will check & replace it accordingly ( Please inform us before visiting ).
OR
You may send the product at given office address for the same.

PFB office address for courier:

Address :- AVA Merchandising Solutions Pvt. Ltd.
1, Salwan School Market,
Old Rajender Nagar,
Opposite 28/1,
New Delhi 110060

We will look forward for your co operation.

For further information please call on[protected] between 9am to 7pm (Mon-Sat).

Regards,
Danish Shams
AVA Customer Support Team