Avenues India — Transaction failed but amount got deducted

On oct 08th, i booked 3 tickets from chennai to bangkok and made a payment of 29, 463 through net banking (Citi bank) which redirected to ccavenue gateway, my amount got deducted but did not get booking confirmation from airasia. Airasia says they have not received money from the gateway. Can you please look into it and refund the money as soon as possible

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