[Resolved]  Axis Bank — account debited but cash not received Regarding cash transaction through ATM

Address:

Faridabad, Haryana

Dear Concern, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I have inserted my ATM card in to the Axis bank ATM sector-3ballabgarh Faridabad 3 times to withdraw200 rupees but due to some server problem i was unable to receive the amount all the times ATM was showing timedout. But after some time I have received a message on my mobile thatyour account has been debited Rs. 10000. So I was shocked how it can be possible I have not withdraw Rs.10000 I was trying to withdraw only Rs. 200 After that I have make a call to axis bank customer care as wellas icici bank customer care and told them that I have not done this transactionI was withdrawing ony 200 rupees which also was not received due to timed outby ATM so how you can debit my account with Rs. 10000. So both the bankscustomer care representative told me that this matter will take 1 week time toshortout the problem but now I have received a call from the bank that Axisbank saying the transaction was clear from our side so we can do anything inthis case. Now I have requested to my bank please check CCTV footage because Ihave not done this transaction so bank representative saying me to launch FIRwithout FIR we can not check CCTV Footage. So you are requested to guide me what should I do in thissituation?? And do the needful so that I can get my debited amount Rs. 10000 Regards Puran Mal Icici bank account No.[protected] Contact no. [protected], [protected]