[Resolved]  Axis Bank — Complaint

I have applied for Axis Bank Titanium Rewards Debit Card on 18th October 2014 at Axis Bank, G E Road, Tatibandh Branch at Raipur, Chhattisgarh. After 7 days on 25th Oct. Bank issues a Card on my name. In between on 21st October, I filled a from to update my communication Address. In my updated communication address, PIN code of my area is 491001(belongs to Durg Chhattisgarh), but at the time of feeding Data by Bank official, he entered 471001 (belongs to Chhattarpur in M.P.) instead of 491001. On 29th October, after 3 days from issue the card, bank dispatched my Debit card (at PIN code 471001). When I did not get my card in 12 days after applied, I called customer care, then they gave me courier details. They gave me Airway bill no. B991Q3661292 of Bluedart courier. I have been trying to track my courier on Bluedart courier website, I am continuously getting INVALID QUERY NUMBERS. Lack of correct Waybill no. i am unable to track my card. Again on 4th November I called customer care, but they could not provide me any details about my card and they registered my complaint. They gave me complaint no.11508300, but till this time ( 11/11/2014, 12:45 PM), my complaint is still unresolved. And regarding Debit card PIN number, bank provide me the waybill no. EA[protected]IN of speed post service, which was couriered on 31st October.. Axis bank debited my account with Rs. 561.80 as debit card issue charges, but they did not bother whether the customer has received the card or not. This type of Negligence by a very reputed bank is not acceptable at any cost. Has bank official finished their job after Issue and dispatch the card? Who is responsible for not receiving of card even after 19 days ? Why Bank is not providing me correct Waybill no. after frequently calling to customer care? This is highly unprofessionalism and unexpected from Axis Bank. For the last 23 days I have no Debit Card to use ATM service. Following are Reference no. which bank has given me, but not a single reference no. is resolved. 1) Reference No[protected] 2) Reference No[protected] 3) Reference No[protected] 4) Reference No[protected] 5) Reference No[protected]