Axis Bank — Complaint regarding net banking facility and lethargic and irresponsible response by customer service executives

Address:	Coimbatore, Tamil Nadu, 641025
Website:	Toll free 18002095577

My name is rekha holding an account with axis bank peelamedu branch, i had taken an credit card with it but haven't used it till date, by may 2016 i received a statement that i should pay annual fees for card, i tried paying it through my net banking account but, the amount column got inactive and was not able to make it till 31st may 2016 then i tried paying with debit card, and no use then i was at last able to pay it by 9 th june 2016 from my net banking itself, but meanwhile as it crossed the duedate again there is a charge of rs.300 for late payment, now am trying to make it again am getting the same error. I spoke to the axis bank service team am shocked by their response because i spoke to six or seven different person regarding this named sruthi, sarjith, arcariya or someone as recalled by me but they give me a stupid answer to change the browser. If it's a browser problem how isthat possible for me to make other payments from the same netbanking account for other purposes. Now again today am trying to make it from netbanking again am getting the same reply, moreover these service executives say do whatever you want can't resolve this. These banks say customers are our king but treat them as crap.