[Resolved]  Axis Bank — Credit card dispute

Address:

Thane, Maharashtra, 421203

This is shivangi pawar.

I got call from mobile number[protected]. He told he is axis employee and he was calling from axis bank delhi branch. 1st he asked me that you are using axis bank credit card. Then i replied yes. Then he told we have offer for you on your axis bank credit card rewards points. Your rewards points will be converted into cash. Then he asked my credit card number and cvv number & asked otp. I gave all number. Then he hold the line 10 mins and cut the call. I came to know that something going wrong. I check messages and transactions took place. He did transaction rs. 31577.16/- from various franchise. I immediately called axis bank and told what had happened and block the card.

Now, from my account no. [protected] amount rs. 23262/- auto debited without any intimation. Axis bank not even responding on continuous follow up on dispute amount. Axis bank confirm that they will refund the amount in 120 days but still not yet received despite of they auto debited without any intimation.