Axis Bank — Deception ( Charged for Closing Demat Account)

Address:

Mumbai City, Maharashtra

I have a salary account in Axis Bank and last year in 2014 I was charged for Demat AMC. After a month later I had visited one of the Axis Branch situated in Borivali West to submit the closure request, and yes it was done within 15-20 days bank also sent me the confirmation that it has been received. Now after a year I was charged for Demat AMC Charges, when wrote a mail to the particular department, no response received, hence i had to write to Nodal. After speaking to Nodal officer (Ms Mallika) and explained her what has happened. Very next day i received a call from Borivali Branch and the person Mr. Gupta had mentioned that due to document misplaced hence account could not be closed. Later 2-3 days back I spoke to Nodal officer and received completly different answers stating i had not cleared the dues hence account was not closed. I wanted to lodge a formal complaint for 3 reasons 1) for Cheating me ? 2) for careless behaviour, " misplacing customer valuable information". 3) Bank representatives are not aware of the actual scenario, what issue hence unable to pacify. Its my humble request you to please look into this matter..