Axis Bank & Loan Centre Ambattur,chennai — unsatisfactory support and guidance to close personal loan

Address:

Tiruvallur, Tamil Nadu

Issue: unsatisfactory support and guidance to close my personal loan. I visited the bank prior to closure, to enquire about documents to carry and informed that I am going to close the loan account by cash. As everybody knows now a days ppl visit online banking than branch. So we are not sure about the procedure in paying cash at bank. They didn't inform me to carry PAN card. I lost Rs.95+95 for delay in closure of account because I was not intimated to carry PAN card. We expect proper reply and guidance from staff and cashier. Unethical behavior by not responding to the queries I had from the branch officer & cashier, not considering query solving in a professional manner. Finally I closed my loan today 11-7-15 after following up with the bank for three days. Suggestion: Loan official should take full responsibility for their customer whether they are closing by cheque or cash. Along with the foreclosure document they should mention to carry PAN if closing loan by cash. It will surely help in customer clarity and satisfaction. Also officiers and staffs at Ambattur branch need to behave in a professional way to customers. I didn't face such issue while closing another loan in kodambakam branch. They were very friendly. Hope you can improve much better in customer satisfaction. Thanks, Ranjith