Axis Bank — New current account problem - misleading, wrong address by axis, wrong commitment & exceptional delay, mobile no not linked

Address:	Kolkata, West Bengal, 700028
Website:	axisbank.co.in

Sir/madam
With a lot of bitter experience with axis bank service i am raising my complaint to those non responsive for which we are suffering a lot!

1. Submitted complete filled form with necessary documents on 13.04.2016 & account opened on 18.04.2016, as per branch/axis care information. A/c no. 91*******150.

2. Welcome kit not received after 10 days & contacted branch for status.Only was informed as "dispatched" & courier awb no..Then ased courier company for delivery status & we came to know the address is incomplete & returned to branch.

3 finally collected welcome letter & debit card only from bank on execute of documents on 30.04.2016.

4. I have to submit cheque in stipulated time frame to sales tax office & payment gateway agent for omecart, com but dont know where my cheque gone??? Branch is saying will receive shortly but how they can not tell. Since the address putted wrong in system from mumbai office.

5. Again i was asked to fill a form for address change on 02.05.2016 which will take another 3-4 days for address change? Then, again i have to ask bank for fresh cheque & then only i can proceed???? Hope, this procedure will take at least another 2-3 weeks... Why this type of illogical waiting to customer? Where the wrong thing made by axis representatives only????? Where is the guarantee that the same will not occur again??? As branch not taking any responsibility...

6 regarding activation of debit card??? Branch advices to generate atm pin from atm by registered mobile no [protected]. (Given in opening form)

7. Visiting to atm, its showing there is no registered mobile no is linked with the account

8. Again visiting to branch, i was asked to wait for few days again as the form is still available with branch. Only my account no is created...Ok, pls investigate, how is this possible to create account no only with a wrong / incomplete address & without mobile no????

9. Called to [protected] & asked them what is going on??? What the wrong with me that i choose axis to open my business account????

Branch showed me in system that the mobile no is given in account but how sms/notification are not coming they dont know viz-a-viz your customer care & atm is saying there is no registered mobile no with this account...

Now, tell me what should i do & where to go????

I have already registered the above account with our partners & really feeling very very worst service & misleading from your esteemed organization.


Please find attached my filled form & welcome letter which was returned due to your problem only.

Hope, you may determine that the above case should be investigated properly to avoid wrong entry & misleading to customer which really unexpected from axis bank.

Expecting a prompt action on this case & a firm date by which account details, mobile etc to be corrected as per my filled form & documents.


Regards

Rimpa kundu dey
Cust id:[protected]
Mob no. - [protected]