[Resolved]  Bag It Today — Prize Product, Apple Iphone 5S not delivered yet

Address:

Hyderabad, Andhra Pradesh

I received a call on 30th of Dec, 2013 from an Excecutive of Bag it Today named Mr.Ramakrishna who told that I was one of the Winners of a Contest conducted by them as I've been their Customer and the Prize was a product worth Rs.51, 000/- and I had the option of choosing between a Dell Inspiron Laptop, Samsung LED TV or an Apple Iphone 5S which are all of the same worth. I opted for the Apple Iphone 5S. He then told that in order for them to proceed with the dispatch of the Product, I need to be a Member of BagItToday for which I need to pay a one time payment of Rs.7, 799/- to which I agreed and then the call was passed on to a Manager named Mr.Vikram Shukla who told that I could buy a Holiday Package for the same amount and it would be considered as Membership with BagitToday and then he guided me with the Phone Payment for the Holiday Package and then provided me with the Ref No.SDL00012738 for the payment made and also gave his Cell Num saying that its' his personal Ph and I could contact him incase of any queries. I was then told that I'd be getting Verification calls for the Holiday Package and the Gift Product that I have chosen. I was also told that an E-mail would be sent to me with the Order details for the Holiday Package and after me confirming the same, the Verification calls will be made. During the verification calls, I was told that the Hardcopy of the Vacations Gateway Holiday package would be mailed to me in next 3-4 days and I'd be called in next 2-3 days and provided with the Consignment info for the dispatch of the Iphone. I received the Hardcopy of the Holiday Package next week but didn't get any call or E-mail regarding the dispatch of Apple Iphone. When I called on the Cell Ph num given by Mr.Vikram Shukla, I was told that they were waiting for me to receive the Hardcopy so that the Address could be confirmed, and then they'd dispatch the Gift. I was then assured that as the Holiday Pkg was delivered, they'd now dispatch the IPhone which I'll be getting in a weeks time. As I didn't receive the Prod. in a weeks time, when I called back and spoke to Mr.Vikram Shukla, he told that there was some delay in shipping the product and now the Prod. has been dispatched through Agarwal Packers and Movers and gave the Consignment no.AGA56767111, and said I'd be getting the product in another weeks time. I checked with both Agarwal Packers and Movers and Agarwal Packers and Movers Pvt Ltd., who said their Consignment nums doesn't have such a format. When I spoke to Mr.Vikram Shukla again, he said that the Product couldn't be delivered and was returned back, he'd be checking and dispatching the product again through different Courier this time and asked me to callbck to get the Consignment no. After making several calls and sending many SMSs, and trying for a whole week, finally the call was answered and Mr.Vikram Shukla said that there was some delay in dispatching the prod. as either it wasn't in stock or there was some issue with their dispatch system, and asked me to call next week(21st Feb) to get the Consignment num. and assured that the call will be answered promptly from now on. I tried the whole next week but the call wasn't answered, and couldn't contact him. The following week, the call was answered by one of the Co-workers of Mr.Vikram Shukla and he said that Vikram Shukla had gone on leave and after checking by the Ref num for the Membership Payment told that the Prod. will be dispatched and I'd recv it by 12th and 15th of Mar. I again called on the 21st as the Prod was still not received, and spoke to an Exec, who said that Mr.Vikram Shukla is still on leave and offered a callback on my number after checking the status of the dispatch. I was called back by Mr.Shiva Kumar who said that Mr.Vikram Shukla had done the process and the Prod. is showing as dispatched from their end, but hes' unable to provide the Consignment/Tracking num at the moment, and told that he'll either E-mail me the reqd information or callback the next day at 11am. I didn't recv any E-mail as promised and also didn't get any callback, and when I made several calls to reach them, the call isn't being answered. Its' been almost 3 months now, I haven't recvd the Gift product of Apple IPhone 5S yet.