[Resolved] Bajaj Allianz — Bajaj suraksha policy (citibank) | |||||
Like every one here, I also had the same experience, While opening citi salary account this guy from BAJAJ pops up from no where and told me if I am looking for policy, and I needed some monthly investment so I asked him all about the policy, whatever he said if atleast 50% happenes I would still be happy. Here are the events. 1) He explained this is life insurance cum Health insurance policy so even for accidents or health issues I can seek claim. 2) I will have to pay only 1500 pm and after 3 year I can close and I will get 7-9% return (He did some math calculations :) probably to fool me) 3) If I dont like the policy term and condition I can surrender within first 7 days. (I HAVE NOT YET RECEIVED MY BOND AFTER MANY FOLLOWUP WITH THAT GUY AND CUSTOMER CARE. AND THE ANSWER I RECEIVED WAS "WHY DONT YOU FOLLOWUP WITH COURIER", "WHY YOU ARE ASKING FOR BOND AFTER 3 YEAR"). I was speechless with such answers. 4) Since I didnt receive bond I dont know what was mentioned on term and conditions and I went by what that executive said. ok, I said whatever I will surrender since its 3 year and atleast some part of what he said would be true, now they wont give me my full amount, leave the returns, my own money is not coming to me. I paid 54000 and they Said I will get 45000. BAJAJ GUYS, STOP FOOLING PEOPLE IF YOU CAN'T GET CUSTOMER BASE BASED ON YOUR SERVICES. citi is good bank hence i bought this policy. I was wondering if I am alone who faced this but I WAS wrong. BAJAJ GUYS ARE WROST AMONG ALL POLICIES I HAVE!! another similar thing that happend to all o[censored]s is POOR customer care representative, I wont bother for money if they talk softly. fullfil what they say. Its been 5 days they said they will send me address of branches in Hyd but I have not received anything, they said they will call back, heard back nothing. PLEASE DO ATLEAST 1 GOOD THING FOR CUSTOMERS. I REQUEST AUTHORITIES TO PLEASE LOOK INTO AND PUT PANELTY ON BAJAJ SUREKSHA POLICY BUSINESS. Thanks Devender Singh [protected] Policy no - [protected] Was this information helpful? | |||||
Complaint marked as Resolved
Bajaj Allianz customer support has been notified about the posted complaint. Verified Support Dec 30, 2015 Bajaj Allianz Customer Care's response Dear Devender,
We apologize for the inconvenience caused. We request you to give us sometime, our representative will get in touch with you on the same.
Regards,
Bajaj Allianz Life Insurance
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 2 Comments | |||||
Comments
Well, since there was no reply and I visited your branch in Kukatpally and the way your representative treats customer over phone its the same with face to face visit, they are rude, ignorant, pathatic and not at all professionals, The branch numbers never work. else I would have called to ask about surrender. I personally had to visit and upon reaching there they said they cant do anything, I will have to send the documents to Chennai and didnt even provide me surrender forms. told me to collect from another branch 20k m far from that branch. DO I LOOK FOOL ???
Well enough with me, I must get some solution and I have raised a complaint with IRDA.. lets see if you guys respond to regulators or want me to contact your most superier guy.
Devender
Well enough with me, I must get some solution and I have raised a complaint with IRDA.. lets see if you guys respond to regulators or want me to contact your most superier guy.
Devender
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Thanks
Devender Singh
[protected]