Bajaj Allianz — Claim not settled with extended warranty | |||||
Dear sir/madam On 01 june 2016, i informed bajaj allianz about my micromax led tv damage and they said that visit of engineer has been booked. However, after waiting for three to five days, no body visit my house. When i called back, bajaj allainz customer care has suggested to repair the led and submit invoice after repair. After repair of led, i had submit invoice of rs 4500 and other documents at dehradun bajaj allainz office on 15 june 2016. Next day (16 june) i received a call from bajaj allainz and guy asked to visit my home to see led and to take take pictures of led. He did all formalities at my home. I also send email to pratibha. [protected]@bajajallianz.Co.In and cc to imran. [protected]@bajajallianz.Co.In and ew. [protected]@bajajallianz.Co.In on 24 june 2016 with all documents but never got any answer from these persons. After a gap of one week, i called bajaj allainz and they asked me to send invoice copy and tv back side picture and front side picture on whatsapp no ([protected]). I again send every document on this number on 02 july 2016 and this guy promised that i will get my reimbursement within two days. I called again on 08 july 2016 and this time bajaj allainz cutomer care was clueless about status of reimbursement and again asked me to send documents. Felling helpless... Please help me on this Was this information helpful? | |||||
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Bajaj Allianz customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Bajaj Allianz,
I purchased a Samsung Smart TV Model no. UA32f5500AR on 30/06/2014 from Samsung Plaza Chennai, financed by Bajaj Allianz.
I registered a complaint on 09/08/2016, complaint no.: OC [protected] on my Samsung Smart TV regarding disruptive picture, and automatic turn on and off of the TV by itself.
Below is a timeline of the complaint and the consequent actions.
09/08/2016: Complaint no.: OC [protected] registered.
26/08/2016: Mr. S.R. Jaganathan from the respective service center picked up the TV for service.
28/08/2016: The service center informed me that the front panel would need to be replaced, and promised to install a new panel for the TV, and that it was already ordered within an expected delivery of 7 days.
05/09/2016: The service manager, Mr. Felix conveyed to me that the front panel was replaced, and the TV must be kept in observation for two days in order to verify the functioning.
However, I did not receive the TV within the two days. Despite my calls to check on the status of the TV, the service center failed to deliver the repaired TV within the promised time.
15/09/2016: The "repaired" TV was delivered to my residence around 7 PM. During the time it was delivered, I found the TV was delivered with only 4 screws in the back cover, instead of 12 screws. I showed this immediately to the delivery person who said that they would bring the remaining screws as soon as possible, but still hasn't returned with the screws as of today, 09/30/2016. I was charged Rs. 13, 500 for the replaced panel under insurance. Additionally, I paid Rs. 1, 950 for deductible and transport charges.
16/09/2016: The next morning, I also discovered that the panel was in fact not replaced. I emailed Mr. Mallika Arjun of Bajaj Allianz regarding this false replacement. Mr. Mallika assured that he would sort out the issue but did not get back to me.
19/09/2016: The TV was completely dead, and did not even turn ON. Until today, the TV continues to remain non-functional. I immediately logged this complaint to Mr. Felix who then said that the motherboard had to be replaced.
24/09/2016: Mr. Felix along with his service technician inspected the TV at my residence, and agreed that the front panel was in fact not replaced, and the authorities at the service center agreed to provide me with a new TV.
Following the last correspondence with Mr. Felix at my residence, I have not received any information regarding the status of this registered complaint. We have photo proofs of the above listed, and can send them to you per request.
Please bear in mind that this is not the first instance of a falsification in the repair by the service center. I faced the similar situation in June 2015 for the same TV where the exact repairs were identified but the service center did not replace the front panel nor the motherboard. After being confronted, the service center replaced the TV with a new motherboard and front panel at my presence, and refunded my paid charges and the insurance cost of my complaint.
This situation has been deeply disappointing and agonizing as a consumer and customer, especially when we have been with Bajaj Allianz for over 15 years. We have been without a TV for over a month, and been accommodating to the repeated wait and service quality during this time.
I kindly request you to take immediate action regarding this complaint, and would appreciate a quick resolution to this problem.
I purchased a Samsung Smart TV Model no. UA32f5500AR on 30/06/2014 from Samsung Plaza Chennai, financed by Bajaj Allianz.
I registered a complaint on 09/08/2016, complaint no.: OC [protected] on my Samsung Smart TV regarding disruptive picture, and automatic turn on and off of the TV by itself.
Below is a timeline of the complaint and the consequent actions.
09/08/2016: Complaint no.: OC [protected] registered.
26/08/2016: Mr. S.R. Jaganathan from the respective service center picked up the TV for service.
28/08/2016: The service center informed me that the front panel would need to be replaced, and promised to install a new panel for the TV, and that it was already ordered within an expected delivery of 7 days.
05/09/2016: The service manager, Mr. Felix conveyed to me that the front panel was replaced, and the TV must be kept in observation for two days in order to verify the functioning.
However, I did not receive the TV within the two days. Despite my calls to check on the status of the TV, the service center failed to deliver the repaired TV within the promised time.
15/09/2016: The "repaired" TV was delivered to my residence around 7 PM. During the time it was delivered, I found the TV was delivered with only 4 screws in the back cover, instead of 12 screws. I showed this immediately to the delivery person who said that they would bring the remaining screws as soon as possible, but still hasn't returned with the screws as of today, 09/30/2016. I was charged Rs. 13, 500 for the replaced panel under insurance. Additionally, I paid Rs. 1, 950 for deductible and transport charges.
16/09/2016: The next morning, I also discovered that the panel was in fact not replaced. I emailed Mr. Mallika Arjun of Bajaj Allianz regarding this false replacement. Mr. Mallika assured that he would sort out the issue but did not get back to me.
19/09/2016: The TV was completely dead, and did not even turn ON. Until today, the TV continues to remain non-functional. I immediately logged this complaint to Mr. Felix who then said that the motherboard had to be replaced.
24/09/2016: Mr. Felix along with his service technician inspected the TV at my residence, and agreed that the front panel was in fact not replaced, and the authorities at the service center agreed to provide me with a new TV.
Following the last correspondence with Mr. Felix at my residence, I have not received any information regarding the status of this registered complaint. We have photo proofs of the above listed, and can send them to you per request.
Please bear in mind that this is not the first instance of a falsification in the repair by the service center. I faced the similar situation in June 2015 for the same TV where the exact repairs were identified but the service center did not replace the front panel nor the motherboard. After being confronted, the service center replaced the TV with a new motherboard and front panel at my presence, and refunded my paid charges and the insurance cost of my complaint.
This situation has been deeply disappointing and agonizing as a consumer and customer, especially when we have been with Bajaj Allianz for over 15 years. We have been without a TV for over a month, and been accommodating to the repeated wait and service quality during this time.
I kindly request you to take immediate action regarding this complaint, and would appreciate a quick resolution to this problem.
Bajaj Allianz Customer Care's response, Apr 10, 2017
Verified Support
Hi,
We hope your query has been addressed. Do get back to us if you need any further assistance. Thank you.
Regards,
Bajaj Allianz General Insurance
We hope your query has been addressed. Do get back to us if you need any further assistance. Thank you.
Regards,
Bajaj Allianz General Insurance
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We're sorry about this. We have escalated your issue to our concerned team and be assured that they will be getting in touch with you soon with an update on this.
Also, your issue has been registered with us with the Reference No. BA - 1048, note this number for all future follow ups on this case.
Regards,
Bajaj Allianz General Insurance