Bajaj Allianz — Denial of cashless Facility-mentioned reason General Denial clause-3

Address:

New Delhi, Delhi

Dear Sir/madam, I am ganesh kumar jha having Bajaj allianz policy since 2011. I am paying regrular premium.I used cash less facility earlier.In June 2015 i come to know that i have some heart disease.I came to Asian Hospital in faridabad.Doctor said that i have Rheumatic Heart Disease.I admited hospita on 30 june 2015.I submitted all document along policy no for mediclaim as cash less facility.they rejected thrice we follow the same on customer care but they said we cann't process the same as cash less by mentioning reason-Denial of cashless Facility-mentioned reason General Denial clause-3, liability of the insurer can not be ascertained at this juncture-claim as normal process not through cash less. claim no-hat/16/51082 policy no-azbj/00207621 kindly confirm the exact reason and why they cant process through cash less we are harassed by company and their customer care representative. and also provide me cash less facility. Thanks and regards [protected]