[Resolved]  Bajaj Allianz — Extended warranty

Address:	Pune, Maharashtra
Website:	Www.Bajajallianz.com

Respected Sir / Madam,

I am writing this to you after facing loads of challenges at your contact center on[protected] .

I am your policy holder and my extended warranty policy number is OG[protected]-00114173 and I registered a claim on 23rd Oct 2016 and my claim number is OC[protected]-00001897 from then I have been given only and only wrong information by your customer service representatives.

I have bought an LED TV in 2014 and being aware of insurance importance I have taken a Bajaj Extended warranty policy, (here I chose Bajaj over TATA being associated to Bajaj through ) however my decision is not turning out to be good!

Whenever I called up call center they have failed to give me TAT, they have failed to escalate calls to supervisor as they being busy either in meetings / not available on floor (which I am sure not the truth, no Inbound contact center operates without shift in-charge / TLs/ QCs etc). however this is an example of how your executive provides wrong info to save on their AHT or they are worried about their KPI/ KRA/ SLAs but that is making your brand smaller and local than actual.

I had technical person visited my home on 24th and declared that my LED TV has issues with display panel which needs to be replaced, and BAJAJ will arrange for TV to be taken to repair work from my house. Since this day I am chasing BAJAJ to arrange repair work for me. On 25th Oct afternoon I have been fooled by your representative saying they have arranged for required transport and TV will be taken from my home today to get the work done while I asked contact number for transport person I was informed that he is on bike and can not answer calls hence he could not share numbers with me ! however he is on his way to my home….to my surprise no one reached my home.

I am really regretting my decisions of buying Panasonic TV (which gives such a major issues within 2 years), taking a consumer durable finance from Bajaj, and taking extended warranty from Bajaj over TATA.

However I am writing this with an expectation of someone in Bajaj will have ethics to answer customers and to take their claims to settlement level. Also this can be used as another evidence to customer court / ombudsman / IRDA if my issues doesn’t get resolve.

I also expect your contact center has Quality team and they would listen to these calls and take necessary actions.

Hope early reply and resolution to my complaint and settlement of my claim.

Warm Regards,
Sachin Kulkarni | +91 [protected]