[Resolved]  Bajaj Allianz — Incorrect two wheeler policy details (ncb) incorrectly added by bajaj allianz websales employee which is now causing issues in settling my claim..

Address:	Pune, Maharashtra, 411032
Website:	Bajajallianz.co.in

I got an email confirmation from bajaj allianz team on 4th and also on 06th oct saying my email request has been registered for my request/ complaint & someone will call me regarding my concern but no one has till date. Even today i was supposed to get a call from one of your employees but dint get. I am chasing this issue since 3rd oct, have called up several times a day & also sent several emails everyday to get the below issues sorted, but every time my complaint gets noted but no solution or response to it. Please require your urgent attention and help on the same please.

Request you to :

Please can you correct/rectify the policy (Og[protected]-[protected] that you have issued to me on 1st oct 2016. I will pay the difference amount of the policy premium. Please create and share a link with me so that i can pay you.
I have got a ncb of 20 % because of the incorrect details (Previous policy details) updated by the bajaj allianz websales employee rohini bhosale (Emp id - bg22533) when she created the online quote (Abh[protected] for me on 30th sept (Screenshot already shared on emails sent to websales team & customer care). I had not given her any previous insurer policy details (She has added it on her own, saying she needed to add one to fill the new quote for me). I then made an online payment using the same quote as requested by rohini to me to buy this policy. I had raised this complaint via email & phone call on 3rd oct to customer service and websales team.
Fortunately i spoke with her (Rohini bhosale) on the phone (On this number [protected]) on 6th oct at 7 pm and she has agreed & accepted her mistake. Please listen to your recorded calls as per above date & time. She said that the ncb of 20 % was offered to me by mistake by her. Even ankush from her team spoke to me on this same call and recomended me to draft this email to the websales team and get my policy corrected. Which i have done many times since 3rd oct 2016. Please can the ncb showing on my current bajaj allianz policy be corrected (It should actually be zero) and the same rectified policy be issued to me at the earliest. As i am awaiting a claim settelement please give me the same policy number. I will pay the difference amount of the policy premium. Please create and share a link with me so that i can pay you.
Concern:
1. Incorrect details of previous insurer updated on my attached policy by web sales employee (Rohini bhosale, employee id - bg22533). Policy no: og[protected]-00094621.

2. Issues in claim settlement (Claim no: og[protected]-0000273)
Incorrect previous insurer details have been added/updated on my policy by the bajaj allianz web sales employee rohini bhosale. This is also causing inconvenience in my claim settlement as the surveyor is asking for the previous insurer's policy.

As the mistake/error was from bajaj allianz employee my policy details (Ncb correction) should be rectified and corrected policy to be shared with me at the earliest even if it has a claim.
Abhijit ghate.