Bajaj Allianz — Non refund of premium on cancellation of overseas mediclaim policy

Address:	Mumbai City, Maharashtra
Website:	general.bajajallianz.com

Reference: Mr Sevantilal Amratlal Shah Policy no: OG[protected]-00028269 & Mrs. Mafiben S Shah Policy No: OG[protected]-00028269

With respect to the above policy numbers, it is almost a year that we have requested for the cancellation of my parents overseas medical policy and we have still not received refund for the same.

Following is the gist the trail of events for your reference:

- Policy No OG[protected]-00028269 & OG[protected]-00028270 issued on 27th Feb 2015 for travel period between 27th May 2015 to 24th August 2015.

- 12th May 2015 - Letter to terminate both the policy submitted with Bajaj Allianz - we have acknowledgment. We were also informed by agent that since we have requested for termination prior to our travel we are eligible for full refund as per the policy terms

- Several reminders, call and follow up with Mr Rahul Nemade for refund

- 3rd August 2015 - Second Reminder letter for refund. Also, submiited the entire copy of passport along with the new overseas travel insurance policy

- December 2015 - As required by Bajaj, we submitted our bank account details with cross cheque for processing refund amount

- January 2016 - Resent the copies of May 12th 2015 and August 3rd 2015 papers for verification by Bajaj personnels

- February / March 2016 - Continuous follow up with Mr Kamlendu Sinha by Dhabalia Wealth Management

- April 2016 - Email reminders requesting for processing the refund.

Despite of our rigourous follow up and submission of all the required papers as when asked by Bajaj office personnel, we have not received any refund from them. We have even not received any written communication explaning what is the status of our refund and why is so much delay in processing the same.

Such an unprofessional manner. I am seriously wondering what would happen if god forbid we had to make a claim of any mishap.

Request to others - Think twice before opting for Bajaj Allianz products.