[Resolved]  Bajaj Allianz — Policy redemtion

Address:

411006

My mother had taken a policy no [protected] from bajaj allianz recently we received a letter stating to visit the near by center for redemtion or the policy will be converted into monthly pension mode since my mother is a sr ctn i asked the agent rajesh bhiwankar about the process of redemption he confirmed with vashi branch and informed me that you can submit the documents with authourity letter from the policy holder with orignal policy or the manager from vashi can visit my residence and do the needful provide i take a new policy from him i refused to do that and i visited the khar center which is at sv road [ end of october 2015] the lady told me that she cannot take the documents i have to visit the vashi branch from where the policy is taken or get the policy holder to the khar center or can send the documents by courier . Today 19.11.2015 i visited the khar office along with my mother they said that the office is shifted from here and i have to visit powai office . For receiving my own funds i have to run from pillar to post but if i am willing to take a new policy i am getting service at my door step why such step treatment my mother had invested the amount for her old age when she require fund it is being denied